Business Systems Analyst

Raise; Edmonton; On-site; CAD 140,000 - 155,000; Full time

Job summary

Raise is seeking a Business Systems Analyst – Utilities Asset Management System in Edmonton, Alberta. The role focuses on day-to-day administration, configuration, security, integration, performance, and continuous improvement of the AMS.

This position will bridge business users and IT teams, managing user access, data quality, system upgrades, reporting, and vendor coordination while supporting change initiatives and training.

Qualifications

• Bachelor’s degree in Information Systems, Information Technology, Computer Science, Engineering, or related field.
• ITIL Foundation or higher is considered an asset.
• Experience administering EAM/CMMS systems.
• Experience with system configuration, workflows, reports, dashboards.
• Experience managing user access and security controls.
• Experience with data governance and data migration.
• Experience with system integrations and APIs.
• Experience with upgrades, testing, releases, and troubleshooting.
• Strong analytical and stakeholder management skills.
• Excellent communication and collaboration across teams.

Responsibilities

• Configure and maintain AMS system settings, workflows, forms, fields, and reports.
• Manage user accounts, roles, permissions, and security, including SSO and access reviews.
• Maintain data integrity, cleanse and migrate data, and enforce data standards.
• Coordinate integrations between AMS and enterprise systems via APIs.
• Coordinate upgrades, patches, releases, testing, and implementations.
• Provide first-tier support and coordinate escalations with IT/vendors.
• Develop reports, dashboards, KPIs, and performance metrics.
• Coordinate vendor support and manage SLAs and service requests.
• Identify opportunities to improve workflows, data quality, and operational efficiency.
• Communicate system updates and provide user training and documentation.

Skills

Business analysis

Process improvement

Analytical thinking

Communication

Stakeholder mgmt

Team collaboration

ITIL familiarity

Education

Bachelor’s degree in Information Systems, Information Technology, Computer Science, Engineering, or related field

Job description

Business Systems Analyst – Utilities Asset Management System

• Pay Rate: $71.00/hour, depending on experience
• Contract Length: 1 year
• Location: Edmonton, Alberta

Raise is currently hiring a Business Systems Analyst– Utilities Asset Management System on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an esteemed educational institution.

Note: The primary pay rate is based on T4 classification; however, we will also consider applications from candidates interested in an INC classification, where applicable.

Description

Our client is implementing a Utilities Asset Management System (AMS) to support asset management, maintenance, operational, and business requirements. The Business Systems Analyst / AMS System Administrator will be responsible for the day-to-day administration, configuration, security, integration, performance, and continuous improvement of the system.

This role will serve as the technical and functional connection between business users, IT teams, vendors, and integrated systems, supporting the effective adoption and ongoing optimization of the AMS.

Responsibilities

• System Administration & Configuration: Configure and maintain system settings, workflows, forms, fields, business rules, asset classifications, reports, dashboards, and system parameters.
• User Administration & Security: Manage user accounts, roles, permissions, SSO, access controls, and periodic access reviews.
• Data Management & Governance: Maintain data integrity and quality, support data cleansing and migration, manage asset records, and enforce data standards.
• System Integration: Coordinate and monitor integrations between the AMS and enterprise systems using APIs and other approved integration methods.
• System Maintenance & Testing: Coordinate system upgrades, patches, releases, enhancements, testing, and implementation of approved changes.
• Application Support: Provide first-tier support, troubleshoot system and workflow issues, and coordinate escalations with IT and vendors.
• Reporting & Analytics: Develop reports, dashboards, KPIs, and system performance metrics to support operational decision-making.
• Vendor & Service Management: Coordinate vendor support, technical issues, enhancements, SLAs, and service requests.
• Continuous Improvement: Identify opportunities to improve workflows, processes, system usability, data quality, and operational efficiency.
• Stakeholder & Change Support: Communicate system updates, support change initiatives, and provide training and documentation to users.

Qualifications

• Experience administering Enterprise Asset Management (EAM) or Computerized Maintenance Management Systems (CMMS).
• Experience with system configuration, workflows, business rules, reports, and dashboards.
• Experience managing user access, roles, permissions, and security controls.
• Experience with asset data management, data quality, governance, and migration.
• Experience with system integrations and APIs.
• Experience supporting system upgrades, testing, releases, and troubleshooting.
• Experience with reporting, KPIs, and system performance monitoring.
• Experience with incident, problem, vendor, or service management.
• Strong business analysis, process improvement, analytical, and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Ability to work across technical and business teams.
• Nice to Haves:
• Experience with utilities asset management systems.
• Knowledge of utilities operations, maintenance, work orders, maintenance planning, or scheduling.
• Experience with ITIL, information governance, or records management.
• Experience with continuous improvement and business process optimization.
• Experience supporting enterprise system implementations or enhancements.
• Records management or information governance certification is considered an asset.
• Education and Certifications
• Bachelor’s degree in Information Systems, Information Technology, Computer Science, Engineering, or a related field, or equivalent combination of education and experience.
• ITIL Foundation or higher is considered an asset.

Looking for meaningful work? We can help!

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/

In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or any other Raise job posting (or have any other questions), please contact us at [phone] or [e-mail].

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