IT System Support Worker I (Junior)

Renfrew Victoria Hospital; Eastern Ontario; On-site; CAD 43,000 - 45,000; Full time

Benefits offered by this job

HOOPP pension

Health & benefits

On-site gym

Education Fund

Job summary

Renfrew Victoria Hospital in Ontario is seeking a Permanent, Full-Time Junior IT System Support Worker. You will assist the IT team, respond to first level support calls, and help keep hospital systems running.

The role offers HOOPP pension, a comprehensive health plan, an on-site gym, and education funding opportunities. A 2-year college diploma and strong communication skills are preferred.

Qualifications

• 2-year college diploma or equivalent experience in a relevant field (e.g., Computer Science).
• Strong communication and interpersonal skills are required.
• Ability to learn and support new applications and technologies.

Responsibilities

• Respond to first level support calls and assist the Director of IT.
• Monitor backups to ensure data integrity.
• Configure and set up new PCs for the hospital environment.
• Configure and maintain help desk applications and document IT procedures.
• Complete IT-related projects as assigned and perform entry-level duties.

Skills

Communication skills

Problem solving

Ability to learn new applications

Attention to detail

Interpersonal skills

Education

2-year college diploma in Computer Science/related field

Tools

Help desk applications

Backup monitoring

Job description

IT System Support Worker I (Junior)

Our staff love working at RVH.

We all share the same purpose – to provide the best possible health care experience for our patients and their families.

Job Posting Number

26-123

Department

Information Technology

Status

Permanent, Full Time

Salary Scale

$31.48 - $32.33

Posting Date

2026-11-04 12:00

Closing Date

2026-11-18 12:00

Description

RENFREW VICTORIA HOSPITAL

IT System Support Worker II

The Renfrew Victoria Hospital (RVH) is a 55-bed, fully accredited facility located just 45 minutes west of Ottawa, serving a catchment area of over 60,000. Part of the Renfrew and Area Health Village, RVH provides medical, surgical and complex continuing care as well as extensive ambulatory care with over 30,000 emergency and clinic visits per year.

In this role you will enjoy perks like HOOPP pension, generous health & benefits package (for you and your family), an on-site modern gym open 24/7, and outstanding staff recognition, appreciation and wellness activities. We offer an Education Fund accessible for all employees each year to further their education and certifications.

We are people who provide excellent care for patients and their families, who support each other and our teams, keep each other safe, and are committed to our reputation as a model of excellence in health care. We are very proud of our high retention of staff and are continuously grateful for the amazing support of our community.

Come join us! We are hiring a Permanent, Full-Time Junior IT System Support Worker.

Pay Grid: $31.48 -$32.33/hour

Union: CUPE

Position Number: 26-123

The System Support Worker I, junior support, is responsible to assist the Director of Information Technology and Senior System Support Worker, and respond to first level support calls; monitor backups to ensure data integrity; configure new PC’s for the hospital environment; configure and maintain help desk applications, document IT related procedures, complete IT related projects as assigned, and other entry level duties in a manner consistent with RVH’s mission, vision and values.

Qualifications

• Graduate of an approved minimum 2-year Community College course with a relevant degree or diploma (e.g., Computer Science, Telecommunications, etc.) Equivalent experience will be considered.
• 2 years’ related experience is required
• Ability to learn and support new applications.
• Able to make decisions independently, prioritize and carry out various job functions ensuring all deadlines are met in a timely fashion.
• Excellent attention to detail and applications training skills
• Excellent telephone, written and in-person communication and interpersonal skills
• Effective problem-solving abilities as well as a commitment to quality
• Able to perform the duties within the working conditions of the work area including frequent interruptions; occasional heavy physical effort required such as lifting or moving equipment (maximum of 40 pounds)
• Able to make decisions independently, prioritize and carry out various job functions ensuring all deadlines are met in a timely fashion
• Must hold a valid Ontario driver’s license for travel within the region
• Must be available to work off-site as appropriate and/or required
• Participate in on-call schedule including evenings and weekends.

Everyone is Welcome

RVH is dedicated to building an inclusive workforce that comprises individuals who have an array of identities, abilities, background, culture, skills, perspectives, and experiences that are representative of our current and evolving population. We are passionate about fostering a workplace where all people feel welcome, can reach their full potential, and contribute their unique perspectives and experience to the success of the team. This position is open due to a newly created position.

RVH is an equal opportunity employer, committed to meeting needs under the Canadian Charter of Rights and Freedom, the Ontario Human Rights Code, and the Accessibility for Ontarians with Disabilities Act.

Applicants requiring accommodation should contact Human Resources at [phone].