IT System Support Worker - Full-Time

Sfmhosp; Barry's Bay; On-site; CAD 43,000 - 45,000; Full time

Job summary

St. Francis Memorial Hospital in Barry's Bay is seeking a Junior IT System Support Worker to join our Information Technology team.

This permanent full-time role supports the Director of IT and a Senior System Support Worker, handling first level calls, backups, PC setup, and related tasks. You should have a 2-year college diploma in a relevant field and at least two years of related experience, with strong communication skills and a valid Ontario driver’s license for local travel.

Qualifications

• Graduate of an approved minimum 2-year Community College course with a relevant degree or diploma.
• 2 years’ related experience is required.
• Ability to learn and support new applications.
• Must hold a valid Ontario driver’s license for travel within the region.
• Available to work off-site as appropriate and/or required.
• Participate in on-call schedule including evenings and weekends.

Responsibilities

• Assist the Director of Information Technology and Senior System Support Worker.
• Respond to first level support calls and monitor backups for data integrity.
• Configure new PCs for the hospital environment.
• Configure and maintain help desk applications; document IT procedures.
• Complete IT projects as assigned and perform other entry level duties.

Skills

Communication

Problem solving

Attention to detail

Flexibility

Time management

Education

2-year college diploma

Job description

IT System Support Worker (Junior), Permanent Full-Time

St. Francis Memorial Hospital is a 20 bed, fully accredited facility, offering medical, and complex continuing care. Special inpatient services include palliative care, diabetes clinic, telemedicine and Cardiac Rehabilitation. A two-bed Hospice is directly down the hall from our inpatient unit. The hospital has an extensive ambulatory care program with over 10,000 emergency visits per year. A six-station satellite hemodialysis unit is located at the St. Francis Memorial Hospital in Barry’s Bay.

SFMH would not continue to evolve and thrive without the dedication of our entire staff. At SFMH, we pride ourselves on creating and maintaining an environment where people are family; valued, recognized, and treated with respect. We do this by offering our employees with competitive and comprehensive benefit plans, a pension program with more than matching employer contribution, professional development opportunities, employee and family assistance program, health and wellness programs (free staff gym onsite) and a learning fund for educational development. Exploring new positions, programs, or development initiatives is encouraged as it contributes to your personal and professional growth. St. Francis Memorial Hospital offers an education fund that supports staff to pursue educational opportunities.

Pay Grid: $31.48 -$32.33/hour Union: Non-Union Posing Number: 26-63

The System Support Worker I, junior support, is responsible to assist the Director of Information Technology and Senior System Support Worker, and respond to first level support calls; monitor backups to ensure data integrity; configure new PC’s for the hospital environment; configure and maintain help desk applications, document IT related procedures, complete IT related projects as assigned, and other entry level duties in a manner consistent with RVH’s mission, vision and values.

Qualifications: If you do not meet all requirements, but think you would excel in this role, we encourage you to apply anyway.

• Graduate of an approved minimum 2-year Community College course with a relevant degree or diploma (e.g., Computer Science, Telecommunications, etc.) Equivalent experience will be considered.
• 2 years’ related experience is required
• Ability to learn and support new applications.
• Able to make decisions independently, prioritize and carry out various job functions ensuring all deadlines are met in a timely fashion.
• Excellent attention to detail and applications training skills
• Excellent telephone, written and in-person communication and interpersonal skills
• Effective problem-solving abilities as well as a commitment to quality
• Able to perform the duties within the working conditions of the work area including frequent interruptions; occasional heavy physical effort required such as lifting or moving equipment (maximum of 40 pounds)
• Able to make decisions independently, prioritize and carry out various job functions ensuring all deadlines are met in a timely fashion
• Must hold a valid Ontario driver’s license for travel within the region
• Must be available to work off-site as appropriate and/or required
• Participate in on-call schedule including evenings and weekends.

Everyone is Welcome

SFMH is dedicated to building an inclusive workforce that comprises individuals who have an array of identities, abilities, background, culture, skills, perspectives, and experiences that are representative of our current and evolving population. We are passionate about fostering a workplace where all people feel welcome, can reach their full potential, and contribute their unique perspectives and experience to the success of the team. This posting is for a newly created position.

Compliance with SFMH vaccination policy and a recent satisfactory police record check are required. Only candidates selected for interview will be contacted. SFMH is an equal opportunity employer, committed to meeting needs under the Canadian Charter of Rights and Freedom, the Ontario Human Rights Code, and the Accessibility for Ontarians with Disabilities Act. Applicants requiring accommodation should contact Human Resources at [phone].

St. Francis Memorial Hospital

7 St. Francis Memorial Dr

PO BOX 129

Barry's Bay, ON

K0J 1B0

7 St. Francis Memorial Drive

Barry's Bay, Ontario, K0J 1B0

P: 613-756-3044

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