IT Support Technician – Global Operations Tech

Amazon

Ottawa

On-site

CAD 37,000 - 51,000

Full time

27 hours ago

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Benefits offered by this job

Healthcare Day 1

401(k) Matching

Parental Leave (up to 20 weeks)

Casual Dress Code

Job summary

Amazon in Ottawa is seeking an IT Support Associate II to partner with the operations team to resolve technical problems across multiple disciplines within an Amazon Operations facility. You will drive improvements and pursue career development opportunities to progress within Amazon.

The role offers competitive compensation with comprehensive healthcare on Day 1, 401(k) matching, and up to 20 weeks of paid parental leave.

Qualifications

1+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
Experience troubleshooting integrated and interdependent computer systems.
Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.

Responsibilities

Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
Handling support requests and procedures across the network.
Assisting in training new hires.
Continuous learning of new technologies.
Supporting customers from multiple buildings in the area, as well as remote customers.
Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.