IT Support Specialist, Part-Time (Hybrid)

Socket.dev; Toronto; On-site; CAD 25,000 - 38,000; Part time

Job summary

Homebase is seeking an IT Support Specialist to empower internal teams with reliable devices and streamlined workflows. This hands-on, part-time, hybrid role in our Toronto hub focuses on end-user support, device hygiene, and AV reliability, with weekly in-office collaboration.

You'll work across teams to support onboarding, security checks, and daily operations, leveraging automation and AI tooling to raise the bar while delivering exceptional service to Homies.

Qualifications

• 0-2 years of IT support or helpdesk experience, ideally in a hybrid or in-office environment
• Knowledge of macOS, Windows, and SaaS ecosystems (Google Workspace, Slack, Zoom, etc.)
• Hands‑on experience with MDM tools (Kandji, Intune), hardware setup, and asset tracking systems
• Exceptional organizational skills and service orientation
• Demonstrated curiosity around emerging tech and AI‑driven support tooling
• Ability to collaborate in the Toronto office weekly on Tuesdays and Wednesdays.

Responsibilities

• Provide end-user IT support and ensure system hygiene.
• Maintain AV reliability and hardware access for staff.
• Assist onboarding and security audits across teams.
• Collaborate with departments to streamline workflows and automate repetitive tasks.

Skills

0-2 years IT support

Organizational skills

Customer service orientation

Curiosity about AI tooling

Collaboration

Tools

macOS

Windows

Google Workspace

Slack

Zoom

Kandji

Intune

Asset tracking systems

Job description

Hi, Future Homie!

At Homebase, you’ll join a team that’s bold, fast-moving, and obsessed with helping small businesses thrive. We build with empathy, act with urgency, and take big swings that drive real-world impact. Here, every Homie shows up to raise the bar, support one another, and celebrate wins as a team.

We’re not just building an app—we’re building unstoppable teams. So what do you say, are you in?

Your Impact Starts Here

We’re looking for an IT Support Specialist who’s passionate about making work radically easier for our internal teams. You’ll focus on end-user support, system hygiene, and AV reliability, ensuring every Homie has the tools, hardware, and access they need to thrive. You’ll partner across departments to support onboarding, security audits, and daily operations—raising the bar with every ticket closed.

This is a hands‑on, part‑time (30 hours/week) hybrid role in our Toronto hub. If you love solving problems, streamlining workflows, and experimenting with automation and AI tooling, we want to hear from you.

What to Expect During the Interview Process

• Meet the Talent Acquisition team, Ryan H.

• Meet the Hiring Manager, Ron S.

• Participate in a Talent Showcase

• Background Check + Offer Stage

• Welcome to the team, Homie

The Foundation for Success

These are the experiences and strengths that will set you up for success in this role:

• 0-2 years of IT support or helpdesk experience, ideally in a hybrid or in-office environment

• Knowledge of macOS, Windows, and SaaS ecosystems (Google Workspace, Slack, Zoom, etc.)

• Hands‑on experience with MDM tools (Kandji, Intune), hardware setup, and asset tracking systems

• Exceptional organizational skills and service orientation

• Demonstrated curiosity around emerging tech and AI‑driven support tooling

• Ability to collaborate in the Toronto office weekly on Tuesdays and Wednesdays.

The Homie Way

These principles guide everything we do—from how we work and make decisions to how we show up for each other.

• Be Customer Obsessed – Solve problems with empathy and creativity.

• Move Fast, Learn Fast – Experiment, take action, and grow every day.

• Own Your Impact – Think big, focus on what matters, and make decisions you stand behind.

• Master Your Craft – Excellence fuels impact—show up, step up, and make your mark.

• Win Together – Put goals over roles, lead with trust, and connect to our mission and each other.

Belonging at Homebase

We’re committed to fostering a welcoming space where every Homie can be their full self. Experience comes in many forms—so if you’re excited about this role, even if you don’t meet 100% of the qualifications, we encourage you to apply!

Homebase will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

Hey, We’re Homebase

Homebase is the everything app for hourly teams—built to simplify the day‑to‑day and superpower local businesses. With tools for scheduling, time clocks, payroll, communication, HR, and more, we help teams stay connected and in control. Today, over 150,000 small (but mighty) businesses rely on us to make work radically easier. Together, we’ve tracked over a billion hours for 2M+ workers—and we’re just getting started.

At Homebase, we celebrate diversity and are proud to be an equal opportunity employer. We welcome all candidates and do not discriminate based on any legally protected status. If you need accommodations during the hiring process, please let us know—we’re committed to ensuring fair and equitable access for all.