IT Support Specialist — Desktop & Endpoint Expert

Recochem Inc.; Montreal (administrative region); On-site; CAD 52,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Career growth opportunities

Employer funded retirement plan

Comprehensive health benefits

Paid vacation and statutory holidays

Tuition assistance program

Job summary

A global fluid solutions company is seeking an IT Support Analyst to provide desktop support and manage hardware and software resources. The role involves logging IT incidents, coordinating repairs, and ensuring timely responses to support requests. We prioritize internal promotions and offer competitive compensation, comprehensive health benefits, and career growth opportunities. Applicants should possess solid technical know-how and experience in IT support within a dynamic team environment.

Qualifications

• Solid knowledge of PC and network standards, including hardware.
• Experience with patch management tools like Intune or SCCM.
• Strong written and verbal communication skills.

Responsibilities

• Serve as the first point of contact for IT support.
• Log and prioritize IT incidents and service requests.
• Coordinate IT equipment repairs and track progress.

Skills

PC knowledge

Microsoft Windows proficiency

Experience with patch management tools

Cisco phone configuration

Microsoft 365 tools knowledge

Customer service skills

Education

Degree in Computer Science or related field

3-5 years experience in IT support

ITIL certification

Job description

A global fluid solutions company is seeking an IT Support Analyst to provide desktop support and manage hardware and software resources. The role involves logging IT incidents, coordinating repairs, and ensuring timely responses to support requests. We prioritize internal promotions and offer competitive compensation, comprehensive health benefits, and career growth opportunities. Applicants should possess solid technical know-how and experience in IT support within a dynamic team environment.