IT Support Specialist

Big Blue Bubble Inc.; London; Hybrid; CAD 52,000 - 78,000; Full time

Benefits offered by this job

Hybrid schedule

Benefits package

Annual bonuses

Paid time off

Parental leave

Team events

Job summary

Big Blue Bubble Inc. is seeking an IT Support Specialist to be the first point of contact for end-users, resolving hardware, software and network issues to keep the organization running smoothly.

You will diagnose problems, escalate when needed, and collaborate with internal teams on ongoing IT projects, while maintaining documentation and training materials for new hires in a dynamic, hybrid work environment in Ontario, Canada.

Qualifications

• College diploma in computer science, IT, or an acceptable combination of education and related work experience.
• Strong competence in the Microsoft Ecosystem and Google Suite.
• Familiarity with VMware Virtualization technology (ESXi / Vsphere).
• Exposure to AWS (Amazon) based cloud technologies.
• Basic Networking & Troubleshooting Skills.
• Entry Level Linux/Unix knowledge.

Responsibilities

• Respond to incoming IT support tickets in a timely, professional manner.
• Diagnose and resolve hardware, software, network, and operating system issues.
• Record, track, escalate and resolve end-user technical problems using the IT ticketing system (JIRA).
• Provision, configure, and deploy desktop computers, laptops, mobile devices, and peripherals.
• Manage user accounts, permissions, and security groups within Active Directory and Google Suite.
• Develop reference and training materials and provide new hires IT systems setup and training.
• Perform general administrative/office maintenance duties for the IT department.
• Escalate complex technical issues to the IT Manager.
• Handle scheduled software upgrades and patches with the IT Manager.
• Collaborate with other internal teams to ensure IT projects and support requests are met.
• Stay abreast of current and future technological developments or trends.

Skills

Microsoft 365

Google Workspace

JIRA

Active Directory

Networking basics

Linux basics

VMware ESXi / Vsphere

AWS cloud

Education

College diploma in computer science or IT

Tools

Google Suite-Apps

AD management

Job description

We are seeking an IT Support Specialist to join our team. In this role, you will be the first point of contact for end-users to provide them with technical support, resolving hardware, software, and network issues while ensuring a seamless experience across the organization

In this position, these are the things you will be responsible for:

• Respond to incoming IT support tickets in a timely, professional manner.
• Diagnose and resolve hardware, software, network, and operating system issues.
• Ensure timely recording, tracking, escalation and resolution of end-user technical problems and requirements received, using the IT ticketing system (JIRA).
• Provision, configure, and deploy desktop computers, laptops, mobile devices, and peripherals.
• Manage user accounts, permissions, and security groups within Active Directory and Google suite.
• Develop reference and training materials and provide new hires IT systems set up and training.
• Perform general administrative/office maintenance duties for the IT department, as needed.
• Escalate complex technical issues to the IT Manager.
• Handle scheduled software upgrades and patches with the IT Manager.
• Collaborate with other internal teams to ensure all aspects of on-going IT projects and support requests are met.
• Stay abreast of current and future technological developments or trends.

To be an effective team member, you will have/be:

• College diploma in computer science, IT, or an acceptable combination of education and related work experience.
• Strong competence in the Microsoft Ecosystem and Google Suite.
• Familiarity with VMWare Virtualization technology (ESXi / Vsphere).
• Exposure to AWS (Amazon) based cloud technologies.
• Basic Networking & Troubleshooting Skills.
• Entry Level Linux/Unix knowledge.

You also have the following attributes:

• Highly organized, detailed and multi-task oriented, with the ability to balance priorities.
• Excellent problem-solving skills and the ability to explain technical concepts to non-technical staff.
• Exceptional customer service skills with an ability to interact in a professional and friendly manner with end users at all levels within the organization.

We know the list above is extensive. You don’t need to meet every single point- we each bring our own unique strengths to the table. Let us know where your strengths lie, and get in touch with us today to explore this opportunity further!

Big Blue Bubble is committed to employment equity. We encourage applications from queer, transgender, Indigenous, BIPOC, d/Deaf, and disabled applicants. We are committed to inclusive, barrier-free recruitment processes and work environments. If you require accommodations at any point during the application or recruitment process, please submit them in confidence to [e-mail].

What Makes Our Studio Exceptional:

• Flexible hybrid work schedule providing a balance of in-office and remote workdays.
• Inclusive studio culture that fosters strong collaboration and mutual support.
• Smaller-scope projects that provide multifaceted opportunities to build skills and try new things.
• Strong focus on work-life balance with minimal overtime.
• In-office barista and full kitchen hosting daily popcorn, ice cream days, and food events.
• Unique and frequent team-building and social events (Pi Day, Office Olympics, escape rooms, gaming tournaments, movie days, and more).
• On-site entertainment including gaming consoles, an arcade machine, and testing devices.
• Paid game fund to help you continuously expand your industry knowledge.
• Comprehensive benefits package and annual bonuses.
• Paid time off, sick days, wedding leave, and parental leave.
• Dedication to community outreach through events such as Extra Life.
• A variety of internship placements where students quickly see the impact of their work.
• Part of the EG7 global gaming cooperative, comprised of several specialized video game entertainment companies.

This posting is for an existing vacancy.