Account Manager

JAM CRM; Toronto; Hybrid; CAD 55,000 - 85,000; Full time

Benefits offered by this job

Hybrid in-office 3 days/week

Collaborative culture

Job summary

Jam CRM in Toronto is seeking an Account Manager to join a team of 150+ communication experts. You will manage client projects, coordinate with creative teams, and drive day-to-day client success from Liberty Village. The role blends strategy with hands-on delivery in a fast-paced agency setting.

The position favors candidates with 2–5 years in advertising or agency work and a knack for multi-tasking. French is a plus; hybrid work requires in-office presence three days weekly.

Qualifications

• 2–5 years in Advertising/Marketing or agency work.
• Proven ability to manage multiple accounts with attention to detail.
• Digital and/or Direct experience is a plus.
• Experience using AI to speed up daily tasks, with concrete examples.
• French language skills are a plus.

Responsibilities

• Project management including revisions, meetings, and timelines.
• Coordinate with creative teams and internal resources for on-time delivery.
• Liaise with clients and address day-to-day challenges and opportunities.
• Foster positive client and internal relationships.
• Coordinate and execute general requests in daily account running.
• Understand Direct Mail and Email best practices.
• Ensure departments have necessary information and assets on time.
• Leverage AI to advance client work and agency goals.
• Assist with challenging client requests or escalations as needed.

Skills

Account management

Project coordination

Attention to detail

AI tooling experience

French (asset)

Tools

AI tools

Job description

We are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village. We’re looking for an Account Manager to join our team of over 150 1:1 communication experts who are dedicated to creating incredible work, making our client’s proud, and smashing personal and professional goals along the way. With our creativity, outstanding culture, and cool technology we may just be the best kept marketing secret in Canada.

Responsibilities

• Project management, including creative revisions, coordination of meetings, approvals and workback schedules
• Liaising with creative teams and internal resources to ensure that projects are running smoothly and on time
• Liaising with client and addressing day-to-day challenges and opportunities
• Fostering positive client and internal relationships
• Coordination and execution of general/miscellaneous requests in the daily running of the account
• Developing a thorough understanding of Direct Mail and Email best practices
• Ensuring all internal departments have all necessary information, materials and elements in a timely manner
• Using your knowledge and skills to push clients, the team and the agency in the most productive direction
• Assist with challenging client requests or issue escalations as needed

Desired Skills & Experience

• 2 to 5 years’ experience in Advertising/Marketing communications and/or agency experience
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Digital and/or Direct experience is an asset
• Proven ability to use AI to speed up and improve your day-to-day work, with real examples you can walk us through
• Experience automating or simplifying repetitive tasks with AI is a strong asset
• Strong written and oral communication skills
• French is an asset

Soft Skills

• Proactive approach to account management
• Confidence without ego
• A glass-half-full type – a positive attitude takes you places
• Focused on every last detail – because you get the big picture
• Eager to question things – there is opportunity in questions
• Accountable – even when that means highlighting a mistake
• Eager to make those around you better
• Always up for a challenge
• Passionate about advertising
• Thrives on multitasking

Note: This is a hybrid role and employees are required in-office 3 days per week.

JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace. If you need assistance or require any accommodations during the interview process, please let us know at [e-mail].