IT Support Specialist

Enable International; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

Enable International, a rapidly growing SaaS provider, is seeking an IT Support Specialist. The ideal candidate will monitor and respond to IT support tickets, assist end-users across platforms, and manage equipment setup, all while thriving in a dynamic environment. Join a company that values diversity and inclusion.

Qualifications

• At least two years experience as an IT support professional.
• Experience working on an IT support desk using a ticketing system.
• Experience supporting both macOS and Windows users.

Responsibilities

• Monitoring IT support tickets and responding as appropriate.
• Laptop configuration and end user support.
• Contributing to discreet proactive IT projects.

Skills

End user IT support

Troubleshooting

Communication

Education

Degree in IT, Computing, Computer Science

Tools

Microsoft 365

Zoom

Salesforce

Active Directory

Job description

Managing pricing and rebates shouldn’t be a hassle. Enable’s intelligent platform is built for the speed of today’s market, eliminating disconnects between pricing strategy and rebate execution. We help companies to increase profitability and simplify the complex with accurate, AI-powered insights, real-time performance monitoring, agreement optimization, and simplified rebate management.

After securing $291M in Series A-D funding and acquiring Flintfox in 2025, Enable is positioned for continued, significant growth. Since the launch of our flagship product in 2016, we have been rapidly scaling our client base, product offerings, and built a team of top-tier professionals committed to reshaping the industry.

Want a glimpse into life at Enable? Visit ourLife at Enablepage to learn how you can be part of our journey.

Job Summary

As an IT Support Specialist you will be responsible for supporting end-users of a rapidly growing international SaaS provider. The role of the IT Support Specialist I will contribute to all of the general responsibilities of the IT department, and the specific responsibilities within the remit of the IT Support team, using their own skills and experience or shadowing a more senior team member as applicable.

What you will be doing:

• Monitoring IT support tickets, responding to tickets or assigning to the team as appropriate.
• End user IT support
• Computer equipment procurement and provisioning.
• Laptop configuration.
• End user computer equipment support and troubleshooting, fault diagnosis and resolution.
• End user software and operating system troubleshooting, fault diagnosis and resolution.
• Meeting room equipment management and support.
• New user desk and equipmen set up.
• Former employee account and hardware processing.
• End-user account administration.
• Contributing to discreet proactive IT projects.

What you should have:

• At least two years experience as an IT support professional.
• A degree in IT, Computing, Computer Science or another relevant subject.
• Experience working on an IT support desk using a ticketing system.
• Experience working in a fast-paced and dynamic environment, providing quick responses while maintaining quality and accuracy.
• Experience in supporting both macOS and Windows users.
• High standard of written communication.
• Ability to communicate clearly with non-technical users.
• Experience supporting Executive and high-level team members.
• Knowledge of Microsoft technologies such as Active Directory, Microsoft 365, and Teams.
• Experience in SaaS product administration (e.g. Zoom, Salesforce)

Enable is an equal opportunity employer, fostering an inclusive, accessible workplace that values diversity. We provide fair, discrimination-free employment, ensuring a harassment-free environment with equitable treatment.

We welcome applications from all backgrounds. If you need reasonable adjustments during recruitment or in the role, please let us know.