IT Support Specialist

Miller Thomson LLP; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

Miller Thomson LLP, a leading Canadian law firm, is currently seeking an IT Support Specialist for its Toronto office. In this role, you will provide vital technical support, assist with equipment setup and maintenance, and ensure exceptional service to firm members. You will be responsible for troubleshooting hardware and software issues, logging requests, and guiding users effectively. The position offers competitive benefits and opportunities for professional development in a collaborative work environment.

Benefits

Competitive benefits

Flexible working options

Professional development

Supportive work environment

Qualifications

• Experience supporting various technologies.
• Strong problem-solving skills and user support experience.
• Knowledge in IBM desktop solutions and network administration.

Responsibilities

• Provide support for all hardware and software across practice areas.
• Log user requests and identify trends for service improvements.
• Guide end-users on software, hardware, and system platforms.

Skills

Problem-solving

Communication

Technical support

Education

University degree or college diploma

Tools

Microsoft Office

Windows

Lotus Notes

IBM desktop technologies

MAC OS X

Routers

Switches

Server administration

Job description

Join to apply for the IT Support Specialist role at Miller Thomson LLP.

We are seeking an IT Support Specialist to join our Toronto office. The role involves providing technical support for hardware and software, assisting with equipment setup and maintenance, and ensuring excellent service to firm members. Responsibilities include logging support requests, supporting software and hardware upgrades, and participating in after-hours support rotation.

Key Responsibilities include:

• Providing support for all hardware & software across practice areas.
• Logging user requests and identifying trends.
• Guiding end-users on hardware, software, and system platforms.

Qualifications include:

• University degree or college diploma or equivalent experience.
• Knowledge of Microsoft Office, Windows, Lotus Notes, and other firm software.
• Experience supporting IBM desktop technologies.
• Strong problem-solving and communication skills.
• Experience with MAC OS X, routers, switches, and server administration.

What We Offer: Competitive benefits, flexible working options, professional development, and a supportive work environment.

Who We Are: A leading Canadian national law firm committed to diversity, inclusion, and community impact.

Note: The job posting is active and accepting applications.