IT Support Specialist

Logics Technology Solutions Inc; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Logics Technology Solutions Inc. is seeking an IT Support Specialist to join their dynamic team in the Greater Toronto Area. This full-time role requires 2+ years of hands-on experience and involves delivering Tier 1 and Tier 2 support across various platforms while contributing to broader IT operations. The position offers a flexible hybrid work model and competitive salary alongside comprehensive health benefits.

Benefits

Competitive salary based on experience

CRA-approved mileage reimbursement

Comprehensive health benefits package

Career growth opportunities

Flexible hybrid work model

Qualifications

• 2+ years of IT support experience, supporting remote and onsite users.
• Strong experience with Microsoft 365 and Google Workspace.
• Valid Canadian driver's license and reliable vehicle for travel.

Responsibilities

• Deliver Tier 1 and Tier 2 technical support to clients.
• Administer and troubleshoot Microsoft 365, Google Workspace.
• Manage support tickets and resolutions using systems like Zendesk.

Skills

Technical Support

Microsoft 365 Administration

Google Workspace Administration

Customer Service

Networking Knowledge

Tools

Microsoft Endpoint Manager

Ninja RMM

Syncro MSP

Zendesk

Freshservice

Job description

Company Overview:

Logics Technology Solutions Inc. is a Canadian leader in Managed IT Services, trusted by public institutions and private organizations for responsive, secure, and scalable technology solutions. As a Microsoft and Google certified partner, we deliver modern IT infrastructures that power growth, performance, and peace of mind. Explore more at www.logicstechnology.com.

Position Summary:

We are looking for a skilled IT Support Specialist to join our dynamic team based in the Greater Toronto Area. This full-time role is ideal for a candidate with 2+ years of hands-on experience in IT support—ideally within fast-paced environments serving both remote and onsite users.

You’ll provide support across a variety of platforms and technologies, assisting end users while also contributing to broader IT operations and implementation projects. While most support is remote, you will occasionally travel to client sites, making a valid driver’s license and reliable vehicle essential (mileage reimbursed per CRA rates).

Key Responsibilities:

1. Deliver Tier 1 and Tier 2 technical support to clients using remote tools or onsite visits as needed.
2. Administer and troubleshoot Microsoft 365, Google Workspace, Teams, Azure, and network services
3. Manage desktop and mobile devices (Windows, macOS, iOS, Android) using tools like Microsoft Endpoint Manager (formerly Intune).
4. Provide remote monitoring and management (RMM) support using platforms such as Ninja RMM, Syncro MSP, or Level.io.
5. Troubleshoot and support networking environments including Wi-Fi, VPNs, and hardware from Ubiquiti UniFi and Cisco Meraki.
6. Manage support tickets and resolutions using systems like Zendesk, or Freshservice.
7. Maintain system documentation, asset records, and contribute to process improvement.
8. Support sales staff in technical engagements, offering insights during solution design and client discussions.

Required Qualifications:

1. 2+ years of IT support experience (including internships), supporting a mix of remote and onsite users.
2. Strong hands-on experience with Microsoft 365 and Google Workspace administration.
3. Familiarity with Microsoft Endpoint Manager and RMM platforms like Ninja RMM, Syncro MSP, or Level.io.
4. Confident working across Windows, macOS, iOS, and Android environments.
5. Basic networking knowledge (e.g., Wi-Fi setup, VPN troubleshooting); experience with Unifi or Meraki a plus.
6. Strong communication skills and a proactive customer service approach.
7. Valid Canadian driver’s license and access to a reliable vehicle for client visits.

Preferred Qualifications:

1. Bilingual in English and French is a strong asset.
2. Certifications such as AZ-900 (Microsoft Azure Fundamentals) and MS-900 (Microsoft 365 Fundamentals).
3. Familiarity with IT security best practices, including endpoint protection, phishing awareness, and user access audits.
4. Ability to manage competing priorities, document processes clearly, and work both independently and collaboratively.

Why Join Logics Technology?

1. Competitive salary based on experience.
2. CRA-approved mileage reimbursement for onsite client visits.
3. Comprehensive health benefits package.
4. Career growth in a collaborative and innovative MSP environment.
5. Flexible hybrid work model with autonomy and responsibility.

Application Instructions:

To apply, please submit your resume and a brief cover letter outlining your relevant experience. We thank all applicants for their interest; only those selected for an interview will be contacted.