BILINGUAL (FR/EN) IT Specialist – System Integration - St-Albert Cheese

Fromagerie St-Albert Co-op Inc.; St. Albert; On-site; CAD 60,000 - 90,000; Full time

Job summary

Fromagerie St-Albert Co-op Inc. is seeking a Senior IT Specialist to provide second-level helpdesk support and analyze IT systems for employees and internal departments. Responsibilities include triaging issues, installing hardware and software, and collaborating with vendors to secure IT operations.

The role involves planning, implementing, and expanding the organization’s IT infrastructure, documenting processes, and creating knowledge-base articles to improve service delivery.

Responsibilities

• Testing and analyzing current and future IT systems as required.
• Documenting current processes and recommending process improvements to leadership for consideration.
• Resolving incoming IT concerns via email, chat, phone, remote or in-person support.
• Identifying the urgency and severity of reported cases and triaging accordingly to pertinent stakeholders.
• Installing computer hardware including but not limited to laptops, thin clients, laptop docks, monitors, printers, multimedia devices, network devices and desk phones.
• Installing all software necessary to initialize devices for corporate employee use (e.g., Windows, Office365, AdobeSuite, VPN clients, custom software requirements).
• Liaising with third-party vendors to address network and operational software-related inquiries.
• Creating knowledge-base articles for common and critical issues.
• Providing actionable recommendations to optimize current IT performance and proactively resolve future issues.
• Collaborating with various departments and external consultants to ensure IT needs and security are adequately met across the organization.
• Assisting with external consultants and corporate employee onboarding procedures.
• Operating, monitoring, and maintaining several information systems including but not limited to Zoom/telephony systems, database systems, knowledge management systems, ticketing systems, file repository systems and media hosting systems.
• Participating in the planning, implementation, and growth of the Fromagerie infrastructure.
• Performing other duties as assigned.

Job description

Under the supervision of the Director of Information Technology, the Specialist analyzes the different systems and offers computer customer service support to employees and internal departments. The Senior IT Specialist is a second‑level helpdesk support and is responsible for taking calls and logging problem incidents. He will also analyze and resolve problems regarding basic PC troubleshooting, databases, networking and software.

Main Tasks

• Testing and analyzing current and future IT systems as required.
• Documenting current processes and recommending process improvements to leadership for consideration.
• Resolving incoming IT concerns via email, chat, phone, remote or in‑person support.
• Identifying the urgency and severity of reported cases and triaging accordingly to pertinent stakeholders.
• Installing computer hardware including but not limited to laptops, thin clients, laptop docks, monitors, printers, multimedia devices, network devices and desk phones.
• Installing all software necessary to initialize devices for corporate employee use (e.g., Windows, Office365, AdobeSuite, VPN clients, custom software requirements).
• Liaising with third‑party vendors to address network and operational software‑related inquiries.
• Creating knowledge‑base articles for common and critical issues.
• Providing actionable recommendations to optimize current IT performance and proactively resolve future issues.
• Collaborating with various departments and external consultants to ensure IT needs and security are adequately met across the organization.
• Assisting with external consultants and corporate employee onboarding procedures.
• Operating, monitoring, and maintaining several information systems including but not limited to Zoom/telephony systems, database systems, knowledge management systems, ticketing systems, file repository systems and media hosting systems.
• Participating in the planning, implementation, and growth of the Fromagerie infrastructure.
• Performing other duties as assigned.