Technical Support Specialist, Remote Vancouver, Toronto or QC

Securitas Technology Canada; Port Coquitlam; Remote; CAD 50,000 - 65,000; Full time

Job summary

A leading technology company is seeking a Technical Support Specialist to provide exceptional remote support for commercial CCTV systems. The role involves troubleshooting, customer communication, and technical service under the guidance of the Technical Support Manager. Candidates should possess strong communication, problem-solving skills, and relevant industry certifications. Join a dynamic team dedicated to improving safety and security across diverse sectors with flexible work arrangements and comprehensive benefits.

Benefits

Flexible Work Arrangements

Full Benefits as of Day 1

Retirement Plans as of Day 1

Short Term and Long Term Disability

Paid vacation, holiday

Educational Assistance

Company Training Program

Exceptional growth opportunities

Qualifications

• Knowledge of LAN/WAN technology and experience with TCP/IP.
• Strong familiarity with Windows OS versions (7, 10, 11).
• Experience troubleshooting CCTV and access control systems.

Responsibilities

• Provide technical support for CCTV systems and access control.
• Log and document work history on all tickets.
• Participate in 24x7 on-call support.

Skills

Troubleshooting

Customer Service

Communication

Multitasking

Problem Solving

Education

Industry recognized certifications related to computer hardware and networking

Job description

Technical Support Specialist, Remote Vancouver, Toronto or QC

Join to apply for the Technical Support Specialist, Remote Vancouver, Toronto or QC role at Securitas Technology Canada

Technical Support Specialist, Remote Vancouver, Toronto or QC

Join to apply for the Technical Support Specialist, Remote Vancouver, Toronto or QC role at Securitas Technology Canada

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Technical Support Representative - Remote Vancouver or Toronto or Quebec

CAMACC Systems is part of Securitas Technology’s Canadian division. We are an advanced technology company that builds and installs custom video surveillance gear, including cameras and storage hardware, as well as the world’s best software to integrate and drive the entire system. We use technology to get a clear picture of the world to improve safety, security, and operational efficiency across many sectors.

Summary

Under the supervision of the AMS “Advanced Managed Services” Canada Technical Support Manager, the Technical Support Rep. will be responsible for providing clients and personnel with technical service as well as superior after-sales service / support in the areas of commercial CCTV systems. Additionally, the candidate will perform preventative maintenance, emergency support, troubleshooting and repairs, as well as end-user assistance regarding the proper utilization of these systems.

Responsibilities

• Provide excellent customer service and technical support for CCTV systems and access control via phone, email, & various remote access technologies.
• Accurately log and document work history on all tickets.
• Pro-actively communicate with customers on the progress of open-ticket issues.
• Pro-actively communicate with service and other departments to ensure customer issues are fully resolved as fast as possible.
• Acquire an active and accurate knowledge of all products and services.
• Effectively manage problems through all phases – analysis, resolution, trouble shooting, & root cause analysis.
• Participate in the 24x7 on-call support of the service environment.
• Other duties as assigned by management.

Requirements

• Able to provide excellent end-user support through a variety of methods including : desk-side, remote support, telephone, and email.
• Able to work independently - must be self-motivated and demonstrate initiative.
• Excellent troubleshooting and problem-solving abilities.
• Excellent verbal and written communications skills.
• Able to multitask and prioritize workload.
• Able to integrate and work efficiently in a remote team environment.
• Able to interact well with others and possess a clear understanding of customer service and support.
• Demonstrated expertise with technical integration of client / server applications on the desktop
• Good working knowledge of LAN\WAN technology – experience with TCP / IP.
• Capable of working extended hours as required - including off-hours, on-call, and weekends.
• Strong familiarity with Windows OS versions - Windows 7, Windows 10, Windows 11.
• Experience with troubleshooting CCTV and access control systems using remote access technologies.
• Industry recognized certifications related to computer hardware, and networking, security.
• 3xLogic, Genetec, Lenel, Salient or Verint certifications a plus.
• Flexible Work Arrangements
• Full Benefits as of Day 1
• Retirement Plans as of Day 1
• Short Term and Long Term Disability
• Paid vacation, holiday
• Educational Assistance
• Company Training Program
• Exceptional growth opportunities

Securitas Technology is an equal opportunity employer and is committed to equity in employment and foster a barrier free environment. If accommodation is required at any point in the recruitment process, please contact a member of the Recruitment team.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Security and Investigations

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