IT Support & Hardware Specialist (Hybrid/Telework)

Kativik llisarniliriniq; Montreal (administrative region); Hybrid; CAD 35,000 - 39,000; Full time

Job summary

Kativik llisarniliriniq in Montreal, Quebec, seeks an IT Support Operator to assist users and resolve hardware- or software-related issues, and to install and configure computer equipment and software according to standard procedures.

Responsibilities include maintaining equipment, backing up data, performing basic repairs, supporting networks, and updating inventories. The role may require travel and offers partial telework where feasible.

Qualifications

• Two (2) years of pertinent experience.
• Fluency (written, read, and spoken) in two (2) of the three (3) languages of the board (Inuktitut, French, English).
• Experience in customer service.
• Team focused and flexible.
• Ability to work within deadlines.

Responsibilities

• Assist users and resolve hardware- or software-related problems.
• Install and configure computer equipment and software according to standard procedures.
• Ensure compatibility of computers, computer parts and peripheral equipment.
• Maintain and clean equipment; perform minor repairs.
• Make backups, transfer data, or destroy files as needed.
• Perform network tasks per instructions.
• Provide users with technical assistance and relevant information.
• Make service calls to repair equipment and refer to team members.
• Keep and update hardware/software inventories.
• May be required to travel.

Skills

Customer service

Team oriented

Deadline oriented

Education

Diploma of Vocational Studies in Computing Support

Job description

Kativik llisarniliriniq in Montreal, Quebec, seeks an IT Support Operator to assist users and resolve hardware- or software-related issues, and to install and configure computer equipment and software according to standard procedures.

Responsibilities include maintaining equipment, backing up data, performing basic repairs, supporting networks, and updating inventories. The role may require travel and offers partial telework where feasible.