IT Support Assistant

Chartered Professional Accountants of British Columbia; Vancouver; Hybrid; CAD 42,000 - 51,000; Full time

Job summary

The Chartered Professional Accountants of British Columbia (CPABC) is seeking an IT Support Assistant to provide front-line technical support, manage device deployments, and assist with staff onboarding. This role requires excellent customer service skills and a minimum of 6 months of experience in IT support. Join a recognized top employer in a hybrid work environment, contributing to a collaborative team focused on delivering high-quality IT services.

Benefits

Competitive compensation package

Collaborative work environment

Qualifications

• Minimum of 6 months experience in an IT Support or similar role.
• Understanding of end-user systems configuration.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as the first point of contact for IT issues and requests.
• Support daily IT operations and maintain hardware/software inventory.
• Prepare and configure hardware/software for new staff.

Skills

Customer service

Problem-solving

Communication

Attention to detail

Organizational skills

Education

Post-secondary diploma in Computer Science

Job description

Position: IT Support Assistant

Reports To: Manager, IT Operations

Contract Type: Fixed Term, Full Time (12 months)

The Chartered Professional Accountants of British Columbia (CPABC) is seeking a passionate and highly self-motivated individual with excellent customer service and communication skills for the IT Support Assistant role.

We are proud and honoured to have been recognized as one of BC’s Top Employers for a sixth consecutive year in 2025. Join a high-performing and collaborative network of professionals by applying to this position.

Job Summary

The IT Support Assistant will be the first point of contact for staff seeking technical support. Responsibilities include setting up user accounts, deploying devices, conducting onboarding and training, managing device deployments with MDM tools, maintaining hardware and software inventory, and handling laptop replacements. The role involves providing front-line technical support, logging issues in the Helpdesk system, and assisting with equipment procurement, deployment, and tracking, collaborating closely with senior IT staff to ensure quality service.

This role follows a hybrid schedule, requiring on-site presence three days a week (Mondays, Tuesdays, and Thursdays). The remaining two days may be worked remotely. Additional on-site attendance may be required for meetings or to provide backup support.

Key Responsibilities

1. Day-to-Day Staff IT Support

• Serve as the first point of contact for IT issues and requests, providing support via in-person, phone, and Helpdesk channels.
• Record, track, and monitor support requests, ensuring timely resolutions.
• Assist users in leveraging technology to improve productivity.
• Configure and deploy devices according to standards.
• Coordinate with OEM for warranty and repairs, including shipping and tracking.

Ongoing Operations & Inventory

• Support daily IT operations and implement end-user computing standards.
• Maintain hardware/software inventory, ensuring proper recycling and data wiping procedures.
• Contribute to documentation, knowledge base articles, and workflows.

Staff Onboarding, Offboarding & Training

• Prepare and configure hardware/software for new staff.
• Manage equipment recalls for departing staff.
• Conduct IT orientation sessions and provide training on hardware, software, and security protocols.

Operational Support

• Assist with A/V setups for meetings and events.
• Provide backup support for administrative operations, including printers and phone systems.
• Support IT projects like system upgrades and office moves.
• Collaborate with teams to ensure successful project delivery.

Additional duties may be assigned as needed.

Key Requirements

• Minimum of 6 months experience in an IT Support or similar role.

Skills and Abilities

• Understanding of end-user systems configuration.
• Strong customer service ethic.
• Good problem-solving skills.
• Effective verbal and written communication.
• Ability to work independently and as part of a team.
• Ability to prioritize tasks under pressure.
• Attention to detail and good organizational skills.

Nice-to-Haves

• Post-secondary diploma in Computer Science.
• Experience providing computer support.
• Certifications like MCP, MOS, MCSA, or A+.

The starting salary ranges from $42,250 to $50,150 annually, based on qualifications and experience. Exceptions may be considered.

If this describes you, apply through our online Careers Portal. We thank all applicants; only those selected for an interview will be contacted.

Why join our team?

CPABC offers an entrepreneurial environment with a competitive compensation package. Our core values include:

• We Are Open
• We Work Together
• We Communicate
• We Improve Every Day
• We Are Professional
• We Laugh and Celebrate

About CPABC

The Chartered Professional Accountants of British Columbia (CPABC) regulates over 40,000 CPA members and 6,000 students. We uphold high ethical standards and contribute to public policy. CPAs are recognized globally for their expertise and leadership. We are proud to be a BC Top Employer for 2024.