Hospital Support Coordinator

VCA Inc.; Vancouver; Remote; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Hospital Support Coordinator to join their remote team. This role is crucial for ensuring excellent customer service by handling requests from associates and clients with professionalism and efficiency. The coordinator will maintain up-to-date knowledge of the PetWare system, assist hospital teams with invoice adjustments, and contribute to the success of the call center. With competitive pay and a variety of benefits, including medical and dental insurance, this position offers a fantastic opportunity for growth and development in a supportive environment. If you thrive in a dynamic setting and are passionate about helping others, this role is perfect for you.

Benefits

Medical, dental, and vision insurance

Paid time off & holidays

Fertility and family-building assistance

Paid Parental leave

401(k) Savings Plan with company match

Mental health support

Continuing Education allowance

Student Debt Relief

Qualifications

• 2+ years of Call Center and Customer Service experience required.
• Associate's degree in Business preferred.

Responsibilities

• Handle requests from associates, hospitals, and clients professionally.
• Document calls and resolutions using necessary software systems.

Skills

Customer Service

Problem Solving

Communication

Data Entry

Education

Associate's degree in Business

Tools

PetWare system

Job description

Hospital Support Coordinator page is loaded

Hospital Support Coordinator

Apply locations Support Office - Vancouver

Time type: Full time

Posted on: Posted 5 Days Ago

Job requisition id: R-195080

This will be a remote role based out of the Banfield Pet Hospital headquarters in Vancouver, WA.

Salary Range: $17.64 - $24.25/hour (DOE)

This position may require working weekends.

Summary and Qualifications:

The primary purpose and function of the Hospital Support Coordinator is to professionally handle a variety of requests from associates, hospitals, and clients in a positive manner.

Essential Responsibilities and Tasks:

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Document all calls and resolutions using the necessary software systems, ensuring consistency in service.
• Assist hospital teams with invoice adjustments (within practice guidelines) and/or Optimum Wellness Plan (OWP) information, finding resolution while providing courteous and professional customer service.
• Provide callers with accurate policy/procedure information and all options for possible resolution, striving for one-call resolution whenever possible.
• Maintain up-to-date knowledge of PetWare system to provide step by step usage instructions to hospital associates.
• Accurately update databases that support field reporting on adjustments, OWP’s, collections, etc.
• Preserve client privacy, security, and company confidentiality.
• Educate hospital associates on business standards for OWP’s.
• Partner with fellow associates on complicated calls to achieve positive results.
• Contribute to the success of the entire call center by assisting other teams during times of high call volume and performing associate training as needed.
• Other job duties as assigned.

Special Working Conditions:

• Must be hardwired with a minimum 85mbs internet speed.
• Must have a quiet space to work.
• Ability to work at a computer for long periods of time.
• Project timelines and work volume/deadlines may often require more than 40 hours per week to complete essential duties of this job.
• Must have mental processes for reasoning, remembering, mathematics, and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
• Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment.

Experience, Education and/or Training:

• Associate’s degree in Business is preferred, or the equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
• Two years of Call Center and/or Customer Service experience are required.
• Experience in a healthcare environment is preferred.

What We Offer – The Good Stuff:

• Competitive salary with paid time off & holidays so you can spend time with the people you love
• Medical, dental, and vision insurance for you and your loved ones
• Fertility and family-building assistance
• Paid Parental leave
• Practice Paid Basic Life Insurance
• Practice Paid Short- and Long-Term Disability
• Competitive referral program – join our team, bring your friends, and get paid*
• Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match
• Commuter Benefits
• Legal Plan
• Health Savings Account & Flexible Spending Account
• Mental health support and resources
• Paid Volunteering
• Optimum Wellness Plans for up to three pets
• Continuing Education allowance & MED hours for eligible positions
• Student Debt Relief (for full-time DVMs)
• A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more

Even More Good Stuff:

• Opportunities for growth and leadership roles at Banfield, Mars, and other divisions of Mars
• Health and well-being benefits to support quality of life
• Associate-led equity, inclusion, and diversity groups (we have 7 of them!)
• Awesome opportunities to volunteer through Mars Volunteer Program, like volunteering at coral reef cleanups or on research vessels!

*Terms and conditions apply

**Benefits eligibility is based on employment status

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state, and local laws governing nondiscrimination in employment in every Banfield location.

About Us

About Us