IT Specialist – On-site at Customer Locations (In Person)

S3 Technologies Inc.; Quebec; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Complete Group Insurance

Telemedicine

5 PTO days

$700 equipment allowance

Gym and showers

Social activities

Job summary

A leading managed IT services firm in Quebec is seeking a dedicated on-site IT specialist to provide user support and resolve technical issues. The ideal candidate will have a degree in IT, excellent customer service and communication skills in French, and a solid foundation in various IT environments. Competitive salary and comprehensive benefits are provided, along with opportunities for professional growth. Join a committed team focused on excellence in service.

Qualifications

• Ability to handle stressful situations professionally.
• Owns a car and holds a valid Canadian driver’s license (asset).

Responsibilities

• Provide on‑site user support for clients.
• Diagnose and resolve technical issues across diverse environments.
• Maintain and optimize IT environments for client workstations.
• Collaborate with internal teams to diagnose server and network issues.
• Document and structure technical information accurately.

Skills

Excellent customer service skills

Strong communication skills in French

Strong autonomy and organizational skills

Solid analytical and problem‑solving abilities

Strong knowledge of Microsoft end‑user operating systems

Experience diagnosing hardware issues

Experience configuring and troubleshooting mobile devices

Knowledge of networking and Microsoft server operating systems

Education

Degree in IT or a related field

Job description

• Do you enjoy working closely with users on-site?
• Are you motivated by solving problems and seeing immediate results?
• Looking to develop your technical expertise across multiple technologies and clients?
• Interested in building long‑term relationships with clients?
• Thrive in an MSP environment where every day is different?
• Do you excel in a culture of continuous improvement where optimizing solutions is part of everyday work?
• Looking to grow your career without needing to change employers every few years?
• Enjoy building long‑term relationships with committed colleagues while staying close to leadership?

If this sounds like you, keep reading.

The Challenge

• Repetitive tasks, day after day
• Minimal interaction with users
• Limited visibility into your impact

Your Role at S3

• The go‑to IT contact for your clients
• An on‑site expert who acts quickly and gets things done
• A key contributor to user satisfaction and client retention

Your Day‑to‑Day Impact

Provide on‑site user support for clients

• Support clients and their users in their daily activities at their Montréal locations
• Build trust‑based relationships with users

Diagnose and resolve technical issues

• Identify, analyze, and resolve technical issues related to various systems
• Intervene effectively across diverse technological environments
• Ensure a consistently high level of service quality

Maintain and optimize IT environments

• Install, configure, and maintain client workstations and equipment (hardware and software)
• Perform support tasks, project‑related work, and routine maintenance
• Manage hardware inventory

Collaborate with internal teams

• Check and diagnose server, network, and infrastructure issues in collaboration with our System Administrators
• Assist the service desk remotely when required

Document and structure information

• Thoroughly document activities performed and technical information gathered
• Keep technical documentation up to date
• Contribute to continuous process improvement

The Profile We’re Looking For

• Degree in IT or a related field
• Excellent customer service skills
• Strong communication skills in French (spoken and written)
• Ability to handle stressful situations professionally
• Strong autonomy and organizational skills
• Solid analytical and problem‑solving abilities
• Strong knowledge of Microsoft end‑user operating systems
• Experience diagnosing hardware issues and replacing PCs and servers
• Experience configuring and troubleshooting mobile devices
• Knowledge of networking and Microsoft server operating systems
• Owns a car and holds a valid Canadian driver’s license (asset)

What You Gain At S3

Compensation and benefits

• Competitive salary, based on your experience
• Complete Group Insurance and telemedecine
• 5 PTO days, paid out if unused
• $700 equipment allowance

Environment

• Team of 100 IT professionals who speak the same technical language as you
• Annual retreat with your family
• Downtown office (Place des Festivals)
• Gym, showers, social activities

Your path to success

After 3 months

• You master internal tools and processes
• You are autonomous in handling routine interventions
• You build trusted relationships with users

After 6 months

• You effectively manage a full client environment
• You confidently resolve complex issues
• You actively contribute to improving practices

For over 20 years, S3 has been a leader in managed IT services in Montreal, with a team of over 100 employees serving a loyal base of serious SMB clients. Our growth is driven primarily by referrals from satisfied customers. At S3, you will never be “just a number”: you will be part of a committed team striving for excellence.

Ready to take the next step?

• Work with IT professionals and accelerate your technical expertise through hands‑on experience
• Build a long‑term career without having to change employers

Apply now!