IT Specialist

O’Dell HVAC Group; Southwestern Ontario; On-site; CAD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive Salary & Profit Sharing

Health Spending Account

RRSP Plan

Professional Development

Holiday Shutdown

Summer Fridays

Job summary

O'Dell HVAC Group is seeking an IT Specialist to join our team in Canada. You will provide Tier 1–2 IT support, manage user accounts, and support business systems across locations.

The role involves hardware, software, and network troubleshooting, onboarding/offboarding, and contributing to IT projects. A 1–2 year background in helpdesk is expected; bilingual English/French is an asset. Travel to other offices may be required.

Qualifications

• Bachelor’s degree or diploma in computer science or a related field.
• 1–2 years of IT helpdesk or technical support experience.
• Experience with Microsoft 365 and end-user technologies.
• Familiarity with CRM/ERP systems is an asset.

Responsibilities

• Provide Tier 1 and Tier 2 IT support across all office locations, including Microsoft 365 and core systems.
• Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and IT equipment.
• Assist with onboarding, offboarding, and role changes by provisioning accounts and access.
• Administer user accounts, permissions, and security settings across business apps.
• Monitor and troubleshoot performance to ensure reliable operations.
• Support internal systems through basic troubleshooting and user assistance.
• Collaborate on infrastructure projects, hardware deployments, and vendor coordination.
• Create IT documentation and knowledge base articles for self-service.
• Identify opportunities to improve IT processes through automation and new tech.
• Travel to other company office locations across Canada as required.

Skills

IT Support

Microsoft 365

User Management

Network Troubleshooting

Documentation

Education

Post-secondary computer science

Tools

CRM/ERP systems

Job description

Who We Are

O'Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners, and contractors throughout Canada. Our success is fueled by our people-first culture, where teamwork, innovation, and professional growth are at the core of everything we do.

Why Work for O'Dell HVAC Group?

At O’Dell HVAC Group, we are committed to a people-first workplace. We offer:

• Competitive Salary & Profit Sharing – We recognize and reward contributions to our success.
• Comprehensive Benefits, Health Spending Account, & RRSP Plan – We invest in your well-being and future.
• Professional Development – We support continuous learning and career growth for all roles.
• Company-Wide Holiday Shutdown – Enjoy paid time off during the holiday season.
• Summer Fridays! – Wrap up early on summer afternoons!

We are seeking an IT Specialist to join our team. Reporting to the Senior Vice President, Operations and Performance, you will play a key role in supporting and maintaining the organization's technology infrastructure while providing reliable, high-quality technical support to employees across the business. This hands‑on role combines day‑to‑day IT operations with system administration, troubleshooting, and technology implementation to ensure secure, efficient, and reliable business systems. The IT Specialist will collaborate closely with cross‑functional teams to support hardware, software, business applications, and IT projects while identifying opportunities to improve processes, enhance the user experience, and maintain technology that supports the organization's operational goals.

What You'll Be Doing

• Provide Tier 1 and Tier 2 IT support across all office locations, including Microsoft 365, end‑user devices, and core business systems.
• Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and other IT equipment.
• Support employee onboarding, offboarding, and role changes by provisioning user accounts, managing system access, and preparing equipment.
• Administer user accounts, permissions, and security settings across business applications and network resources.
• Monitor, maintain, and troubleshoot hardware, software, network, and system performance to ensure reliable operations.
• Support internal business systems through basic troubleshooting, testing, user assistance, and system maintenance.
• Assist with infrastructure and technology projects, including hardware deployments, office expansions, vendor coordination, and system implementations.
• Create and maintain IT documentation, knowledge base articles, and user guides to support efficient operations and self‑service.
• Identify opportunities to improve IT processes through standardization, automation, and emerging technologies where appropriate.
• Ensure IT systems, equipment, and processes comply with company security standards and best practices.
• Maintain accurate IT asset inventories, software licensing records, and equipment lifecycle documentation.
• Collaborate with internal teams and external vendors to resolve technical issues in a timely manner.
• Stay current with new technologies and recommend improvements that enhance business operations and the end‑user experience.
• Travel to other company office locations across Canada as required to provide on‑site IT support and assist with technology‑related initiatives.

• Other responsibilities as assigned

What You Bring

• Post-secondary education in computer science or related program.
• A minimum of one to two (1–2) years of experience in an IT helpdesk or technical support role.
• Bilingualism in French and English is considered an asset, as this role will support teams across all regions of Canada.
• Experience supporting Microsoft 365 and end‑user technologies.
• Familiarity with business systems (e.g., CRM/ERP platforms) considered an asset.
• Hands‑on experience with automation tools and/or AI solutions (e.g.,Copilot, or similar platforms is not a requirement but nice to have).
• Ability to communicate and collaborate effectively with both technical and non‑technical users.
• Experience working with ticketing systems or prioritizing services relating to system and network administration
• Excellent problem solving/troubleshooting skills, and the ability to pivot and adapt quickly
• Strong attention to detail

At O'Dell HVAC Group, we may use AI‑powered tools to support our recruitment process and improve efficiency, allowing our team to focus on what matters the most - getting to know our candidates. While AI may be utilized, all hiring decisions are made by our HR and management teams.

Accessibility Commitment

At O’Dell HVAC Group,we’reall about building a workplace where everyone can thrive.We’recommitted to fostering an inclusive, accessible environment in line with the Accessibility for Ontarians with Disabilities Act (AODA).

If you need accommodations during the hiring process or on the job, please contact us. We believe that accessibilityisn’tjust a requirement;it’spart of creatinga great placeto work for everyone.For any accommodation requests or questions, reach out to Human Resources.

This job posting is for an existing vacancy.