Inside Sales Representative

O-Dell-HVAC-Group; Ottawa; On-site; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Profit sharing

Benefits (HSA, RRSP)

Professional development

Holiday shutdown

Summer Fridays

Job summary

O'Dell HVAC Group in Ottawa's Nepean office is seeking an Inside Sales Representative. You will respond to customer inquiries, prepare quotations, and coordinate opportunities from inquiry to order fulfillment, working with engineers, vendors, and internal teams to ensure smooth project progression.

Reporting to the Regional Sales Manager, you will manage pricing, lead times, and customer communications while maintaining ERP/CRM data and supporting submittals.

Qualifications

• Post-secondary education in Business, Engineering Technology, or related field.
• 2+ years in inside sales, sales support, or project coordination.
• HVAC/building services industry experience is a plus.
• Proficient with Microsoft Office; ERP/CRM experience preferred.

Responsibilities

• Respond to customer inquiries with product, pricing, and lead-time info.
• Prepare accurate quotations, including special pricing and tenders.
• Follow up on opportunities to support conversion and responsiveness.
• Coordinate from inquiry to order entry, with project handoffs.
• Liaise with customers, vendors, engineers, and internal teams.
• Review specs/drawings to assist pricing and product selection.
• Track opportunities, timelines, and customer needs; escalate risks.
• Maintain ERP/CRM data accurately and up-to-date.
• Support technical submittals, docs, and drawing packages.
• Communicate order status and lead times proactively.
• Balance multiple priorities in a fast-paced environment.
• Support continuous improvement and team efficiency.

Skills

Client communication

Quotations

ERP/CRM systems

Microsoft Office

English & French

Project coordination

Education

Business or Engineering Technology background

Tools

ERP systems

CRM systems

NetSuite

Job description

Who We Are

O'Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners, and contractors throughout Canada. Our success is fueled by our people-first culture, where teamwork, innovation, and professional growth are at the core of everything we do.

Why Work for O'Dell HVAC Group?

At O’Dell HVAC Group, we are committed to a people-first workplace. We offer:

• Competitive Salary & Profit Sharing – We recognize and reward contributions to our success.

• Comprehensive Benefits, Health Spending Account, & RRSP Plan – We invest in your well-being and future.

• Professional Development – We support continuous learning and career growth for all roles.

• Company-Wide Holiday Shutdown – Enjoy paid time off during the holiday season.

• Summer Fridays! – Wrap up early on summer afternoons!

Compensation: $65,000-$75,000 annually

We are seeking an Inside Sales Representativeto join ourSales team in our Ottawa - NepeanOffice. Reporting to the Regional Sales Manager, you will support the sales process by responding to customer inquiries, preparing quotations, coordinating project opportunities, and working closely with customers, vendors, engineers, and internal teams. You will play a key role in ensuring opportunities progress efficiently from initial inquiry through order fulfillment while delivering exceptional customer service.

What You'll Be Doing

• Respond to customer inquiries and provide product, pricing, and lead-time information.
• Prepare accurate and competitive quotations, including support for special pricing requests and bid-spec tenders.
• Follow up on quotations and sales opportunities to support conversion and customer responsiveness.
• Coordinate opportunities from initial inquiry through to successful order entry, ensuring a smooth handoff to Project Coordinators and Project Managers.
• Liaise with customers, vendors, engineers, and internal teams to confirm project requirements and support project success.
• Review project specifications and drawings to assist with product selection and pricing.
• Track opportunities, timelines, and customer requirements, proactively identifying and escalating risks as needed.
• Maintain accurate and up-to-date information within ERP and CRM systems.
• Support the preparation of technical submittals, documentation, and drawing packages.
• Communicate proactively with customers regarding order status, lead times, and product details.
• Manage multiple priorities and respond effectively to urgent requests in a fast-paced environment.
• Contribute to continuous improvement initiatives and support overall team efficiency.
• Other responsibilities as assigned.

What You Bring

• Post-secondary education in Business, Engineering Technology, or a related field, or an equivalent combination of education and experience.
• Minimum of two (2) years of experience in inside sales, sales support, project coordination, or a related role.
• Experience within the HVAC, construction, mechanical, or building services industry is considered an asset.
• Strong proficiency in Microsoft Office (Word, Excel, Outlook, Teams), with experience using ERP and CRM systems; NetSuite experience is an asset.
• Ability to read and interpret technical drawings and specifications is an asset.
• Experience working with contractors, vendors, engineers, and customers.
• Experience preparing quotations, estimates, or supporting complex sales processes.
• Ability to communicate in both English and French is considered an asset.
• Excellent organizational and time management skills with the ability to manage multiple priorities simultaneously.
• High attention to detail and accuracy.
• Strong written and verbal communication skills.
• Customer-focused mindset with a commitment to delivering exceptional service.

At O'Dell HVAC Group, we may use AI-powered tools to support our recruitment process and improve efficiency, allowing our team to focus on what matters the most - getting to know our candidates. While AI may be utilized, all hiring decisions are made by our HR and management teams.

Accessibility Commitment

At O’Dell HVAC Group, we're all about building a workplace where everyone can thrive. We’re committed to fostering an inclusive, accessible environment in line with the Accessibility for Ontarians with Disabilities Act (AODA).

If you need accommodations during the hiring process or on the job, please contact us. We believe that accessibility isn’t just a requirement; it’s part of creating a great place to work for everyone.For any accommodation requests or questions, reach out to Human Resources.

This job posting is for an existing vacancy.