IT Specialist

UPS Canada; Ottawa; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated individual to provide deployment and support services for approved technology products. This role involves troubleshooting technology-related issues, conducting hardware and software planning, and collaborating with various teams to ensure a seamless IT environment. You will engage in regular audits, manage installations, and provide training to customers while working in diverse locations. If you are passionate about technology and customer service, this opportunity offers a chance to make a significant impact in a dynamic setting.

Benefits

Dental care

Employee assistance program

Extended health care

On-site parking

Qualifications

• Valid driver license and good working vehicle required.
• Mandatory overtime and flexible working hours from 3:00am - 11:30am EST.

Responsibilities

• Perform integrations and installations of technology products.
• Assist with facility technology management and fulfill service requests.

Skills

Technical Support

Network Management

Troubleshooting

Customer Service

Education

Bachelor’s Degree

Tools

A+

Microsoft Certified Solutions Associate

Job description

JOB SUMMARY
This position provides customers with deployment and support services for UPS approved technology products. The incumbent supports internal and external customers and UPS Information Technology (IT) infrastructure. This position conducts hardware and software planning, performs network management and administration, and provides technical advice and training to customers. This position organizes and coordinates activities for installing, deploying, and upgrading UPS approved software, hardware, and infrastructure. The incumbent troubleshoots technology related issues and collaborates with staff to deploy standardized practices and procedures to restore technical services. This position executes implementations and facilitates activities to support programs and projects. The incumbent engages in regular audits to ensure the IT environment meets UPS standards. The incumbent works in multiple locations (i.e., UPS facilities, vendor facilities, and customer locations) to perform deployment and support activities. This position provides support with landlines, cell phones, smartphones, data lines, HDVC and MOVI conference calls, and Private Branch Exchange (PBX) systems and works with vendors, coordinates visits, and provides support for any required tasks.

RESPONSIBILITIES

• Performs Integrations and Installations
• Assists with Facility Technology Management
• Fulfills Service Requests
• Interfaces with Customers, Teams, and Associates
• Conducts TSG Technical Disaster Recovery Procedures
• Addresses Customer Requests

MINIMUM REQUIREMENTS

• Must have valid driver license and good working vehicle
• Mandatory overtime is required
• Working hours from 3:00am - 11:30am EST (flexible)

QUALIFICATIONS
Preferences:

• Bachelor’s Degree
• A+, Microsoft Certified Solutions Associate

JOB TYPES:

• Full-time, Permanent
• Dental care
• Employee assistance program
• Extended health care
• On-site parking

SCHEDULE:

• Monday to Friday
• Morning shift

START DATE: 11/21/2022