IT Support Specialist

Merovitz Potechin LLP; Ottawa; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading law firm in Ottawa is seeking an IT Support Assistant to provide frontline technical support. This role involves troubleshooting issues, assisting with software tools, and maintaining IT operations. Ideal candidates will have 1-2 years of experience in a law firm setting and a passion for service excellence.

Qualifications

• 1-2 years of IT support/helpdesk experience in a law firm.
• Strong knowledge of networking and troubleshooting.
• Familiarity with legal software preferred.

Responsibilities

• Respond to internal support tickets and IT inquiries.
• Troubleshoot hardware, software, and connectivity issues.
• Assist with user account setups and equipment deployment.

Skills

Problem-solving

Communication

Organizational skills

Multitasking

Education

Degree or certification in IT or related field

Tools

Windows systems

Legal software (Soluno, NetDocs, ACL)

Job description

Join to apply for the IT Support Specialist role at Merovitz Potechin LLP .

Merovitz Potechin LLP is seeking an IT Support Assistant to join our dynamic legal team. In this role, you'll provide frontline technical support to lawyers, clerks, and administrative staff, helping to resolve internal IT tickets and maintain seamless operations across the firm. This is a great opportunity for someone with a passion for problem-solving, strong communication skills, and a commitment to service excellence in a fast-paced legal environment.

Why join our team?

We are an equal opportunity law office that values teamwork, respect, integrity, caring, and professionalism. We believe in investing in people who understand that exceptional service to clients is critical to success.

Our team remains committed to the Ottawa community and their families as much as to their clients and the firm. We foster an environment of belonging, collegiality, and respect, supporting our team in their professional and personal lives. If you value professionalism, client satisfaction, and community involvement, we would love to hear from you.

Key Responsibilities

• Respond to internal support tickets and IT inquiries promptly and professionally
• Troubleshoot hardware, software, and connectivity issues for desktop and mobile users
• Assist with user account setups, workstation configurations, and equipment deployment
• Support legal software tools (e.g., Soluno, NetDocs, ACL, Lawyer Done Deal, etc.)
• Log and track issues through the helpdesk system; escalate as needed
• Maintain IT inventory and update documentation as required
• Ensure confidentiality and professionalism when handling sensitive data

Required Qualifications

• 1–2 years of IT support / helpdesk experience in a law firm
• Strong knowledge of Windows systems, networking, and troubleshooting
• Strong organizational and multitasking skills
• Clear, friendly, and effective communication
• Degree or certification in IT or related field (Microsoft, etc.)) is an asset
• Familiarity with legal software such as Soluno, Lawyer Done Deal, Unity, NetDocs, ACL is preferred but not required

Established in 1976, Merovitz Potechin LLP is committed to providing superior legal advice and exceptional client service. We are an equal opportunity law office and encourage applications from people with disabilities. Accommodations are available upon request during all stages of the hiring process.

This role offers an excellent opportunity to develop your skills and work with an experienced team dedicated to excellence.

We thank all applicants for their interest; only those selected for an interview will be contacted.

Additional Information

• Seniority level : Entry level
• Employment type : Full-time
• Job function : Information Technology
• Industry : Law Practice

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