IT Service Desk Intern – Toronto or Vancouver

QuadReal Property Group; Vancouver; On-site; CAD 32,000 - 34,000; Part time

Benefits offered by this job

Student mentorship program

Speaker series & fireside chats

Case competitions

Volunteering events

Networking opportunities

Job summary

QuadReal Property Group is seeking a student to join our global Service Delivery team as an IT help desk intern. You will handle basic IT issues, assist with asset management, and help modernize support using automation and AI tools.

You’ll learn on the job, collaborate across IT teams, and gain exposure to corporate events and acquisitions support in a fast-paced real estate environment.

Qualifications

• Enrolled in a post-secondary IT or Computer Science program; ITIL Foundations, A+, or Network+ are assets.
• Working knowledge of Windows, networking, Office 365, and Active Directory.
• Strong written and verbal communication; discreet with confidential information.

Responsibilities

• Prioritize and resolve incoming IT issues remotely via email, chat, phone, or in person.
• Triage and resolve IT issues via email, chat, phone, and walk-ups for a great experience.
• Document, validate, and update tickets in ServiceNow; escalate when appropriate.
• Maintain accurate asset records and contribute to knowledge articles and SOPs.
• Support readiness for acquisitions, integrations, and corporate events.

Skills

Windows basics

Office 365

Active Directory

Networking basics

Customer service

Education

Post-secondary IT/CS program

Tools

ServiceNow

Azure portal

Job description

QuadReal Property Group is seeking a student to join our global Service Delivery team as an IT help desk intern. You will handle basic IT issues, assist with asset management, and help modernize support using automation and AI tools.

You’ll learn on the job, collaborate across IT teams, and gain exposure to corporate events and acquisitions support in a fast-paced real estate environment.