Administrative Assistant

QuadReal Property Group, LP; Vancouver; On-site; CAD 50,000 - 60,000; Full time

Job summary

QuadReal Property Group, LP in Vancouver seeks a Reception/Administrative Assistant to support Oakridge Park operations, marketing, and management. You will greet guests, handle calls, coordinate mailings and deliveries, and maintain records in Yardi.

Candidates should have 2+ years of related experience, strong communication, and a minimum 60 wpm typing speed. A comprehensive rewards package accompanies the role.

Qualifications

• Positive and friendly customer-first attitude.
• Superior oral and written communication and presentation skills.
• Ability to allocate time effectively, work under pressure and meet deadlines.
• Minimum typing speed of 60 wpm with accuracy in spelling, punctuation and grammar.

Responsibilities

• Cover Reception Area to ensure it is staffed.
• Receive and direct incoming calls and guests with excellent service.
• Coordinate mailings, couriers, and deliveries; manage office supplies.
• Enter purchase orders (POs) in Yardi and distribute numbers to vendors.
• Process accounts payable and receivable in Yardi; assist rent collection and AR reporting.

Skills

Customer service mindset

Communication skills

Multi-tasking

Attention to detail

Education

High School diploma + post-secondary courses

Tools

Microsoft Word

Microsoft Excel

Job description

About QuadReal Property Group QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships. QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come. QuadReal: Excellence lives here. www.quadreal.com

Role Description

Provide general reception and administrative functions relating to the operations, marketing, and management of Oakridge Park. Reporting to the General Manager - Guest and Tenant Services, this position will support the management team and ensure the office functions run smoothly.

Responsibilities

• Work with Reception/Administrative Assistant to cover Reception Area ensuring it is always staffed.
• Receive and direct incoming telephone calls.
• Receive guests, suppliers, and tenant walk-in visits while providing excellent customer service.
• Coordinate mailings, couriers, and deliveries.
• Coordinate office supply orders and ensure supplies are kept organized and well-stocked.
• Contribute to monitoring the radios and fire panel for emergencies and general centre activity to ensure the team is aware of all incidents immediately.
• Enter and create all purchase orders (PO's) in Yardi; Distribute applicable numbers to vendors and staff.
• Accounts payable - Enter invoices to Yardi, match invoices with PO’s, ensuring payments are made timely and accurately, including tracking and monitoring the utility accounts.
• Accounts receivable - Responsible for supporting rent collection via EFT, PAP, and cheque deposits and generate AR report to review with GM.
• Follow up with tenants on outstanding arrears.
• Enter monthly tenant sales into Yardi, generate monthly reports, save electronically and distribute the report as required.
• Produce and distribute correspondence memos, letters, and forms.
• Maintain the Master Tenant Contact List.
• Update this document on an ongoing basis and email monthly to Security and Guest Services.
• Maintain a variety of tracking spreadsheets ensuring property is always due diligent and ready.
• Sort and organize the physical and electronic office records accurately.
• Collect tenant insurance for approval and file the documents accordingly.
• Monitor and follow up on QuadReal Connect/Tenant maintenance requests to ensure overall service delivery is consistent with QuadReal standards.
• Complete various administrative functions and support the General Manager, Property Manager, and Operations Manager as required
• Work with Life Safety Manager on Occupational Health & Safety (OH&S) meetings, meeting minutes, posting of same and inspection checklists to the OH&S SharePoint site.
• Keep the kitchen and back storage areas tidy and well stocked.
• Order supplies as needed.
• Track daily, weekly and monthly traffic and sales and prepare reports for distribution
• Maintain knowledge of current property activities and events to answer any inquiries
• Any other duties as assigned

Experience and Qualifications

• High School diploma supplemented with post-secondary courses
• 2 or more years related experience
• Ability to prioritize workload and handle competing priorities and deadlines
• Positive and friendly "Customer First" attitude
• Experience in real estate operation a definite asset
• Minimum typing speed of 60 wpm with accuracy in spelling, punctuation and grammar.
• Attention to detail and problem solving skills.
• Relationship Skills - Superior oral and written communication and presentation skills; ability to develop and sustain cooperative working relationships at all levels; ability to exercise confidentiality; displays enthusiasm and has a desire to learn; team player
• Organizational/Multi-Task Skills - Ability to allocate one's time effectively, work under pressure and manage tight deadlines; ability to handle multiple demands and competing priorities, and adapt to new ideas and constant changes
• Computer Skills - Intermediate to advanced skills in Word and Excel

The expected annualized base salary range for this role is $50,000-$60,000.

#LI-TT1

Based on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off. The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.

We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply - you may be a great fit for this role or others in our community.

Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.

We use artificial intelligence (AI) technology - alongside human review - to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.

Candidates must be legally authorized to work in Canada as the company does not provide work permit sponsorship for this role.

QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.

For 10 years, QuadReal has created spaces that enhance the lives of the people and communities we serve. Headquartered in Vancouver, Canada, we are a leading global real estate partner focused on driving meaningful impact while delivering prudent growth. With a global perspective and local expertise collected from offices across Canada, the US, Asia and the UK, our success stems from our incredible team and from our values- integrity, collaboration, performance, innovation and responsibility. Join our team today to deepen your skillset, grow your career, and make a difference. Together, we’re reimagining an industry and building a culture where ingenuity meets community building.