Co-op Service Desk Analyst — IT & AI-Driven Support

QuadReal Property Group; Toronto; On-site; CAD 32,000 - 34,000; Full time

Benefits offered by this job

Student Mentorship Program

Speaker Series & Fireside Chats

Volunteer opportunities

Networking events

Case competitions

Job summary

QuadReal Property Group seeks a motivated IT Service Desk student to join the global Service Delivery team from Toronto or Vancouver. You will be the first point of contact for technical issues and help modernize support with automation and AI.

You’ll troubleshoot Windows 10/11, Office 365, Teams, SharePoint, and more, while documenting and updating tickets in ServiceNow. This role emphasizes customer service and collaboration across IT teams.

Qualifications

• Enrolled in a post-secondary IT or Computer Science program.
• Knowledge of Windows, networking, Office 365, and Active Directory.
• Strong written and verbal communication; discreet with confidential information.
• Organized, detail-oriented self-starter who can juggle competing priorities.
• Help desk, ServiceNow, or Azure portal exposure an asset.
• Genuine enthusiasm for customer service and QuadReal's values around sustainability and social responsibility.

Responsibilities

• Prioritizing & resolving IT issues remotely via email, chat, phone, or in person.
• Triage and resolve IT issues via email, chat, phone, and walk-ups.
• Troubleshoot Windows 10/11, Office 365, Teams, SharePoint, Exchange Online, mobile devices, printers, and meeting room AV.
• Document, validate, and update tickets in ServiceNow; elevate when appropriate.
• Maintain accurate asset records — reconcile devices, clean up duplicates, keep ownership and location current.
• Contribute knowledge articles, SOPs, and user guides.
• Bring ideas to continuous service improvement, including automation and AI-enabled workflows.
• Support IT readiness for acquisitions, integrations, and executive/corporate events.
• Collaborate across IT teams and global offices.

Skills

Windows

Office 365

Active Directory

Networking

Communication

Organization

Help desk experience

Azure portal

Education

Post-secondary IT or CS program

Tools

ServiceNow

Azure portal

Job description

QuadReal Property Group seeks a motivated IT Service Desk student to join the global Service Delivery team from Toronto or Vancouver. You will be the first point of contact for technical issues and help modernize support with automation and AI.

You’ll troubleshoot Windows 10/11, Office 365, Teams, SharePoint, and more, while documenting and updating tickets in ServiceNow. This role emphasizes customer service and collaboration across IT teams.