IT Operations Analyst

Highbrow LLC; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A technology solutions provider is seeking an IT Operations Analyst to support their Google Cloud projects. The role involves providing support for Cloud infrastructure, managing incidents, and ensuring customer satisfaction. Candidates should have over 5 years of experience in IT with strong knowledge of GCP, Kubernetes, and scripting languages. This position offers a hybrid work model in Toronto, Ontario.

Qualifications

• 5+ years of experience in information technology supporting Google Cloud projects.
• Strong knowledge of supporting GCP including GKE workloads.
• Experience with scripting languages like Python and JavaScript.

Responsibilities

• Provide planning, communication, and reporting of day-to-day ticket metrics.
• Manage non-standard incidents and service requests.
• Oversee operational and preventive maintenance tasks.

Skills

Experience with Google Cloud

Knowledge of OS technologies

Familiar with CI/CD tools

Understanding of DevOps and Agile

Knowledge of scripting languages

Tools

Google Cloud

Kubernetes

GitHub

Job description

Job Title: IT Operations Analyst

Job ID: 2024-12926

Job Location: Toronto, ON (Hybrid – 2 days/week onsite) or Remote in Canada

Job Travel Location(s):

# Positions: 3

Employment Type: W2

Duration:Long Term

# of Layers:0

Work Eligibility:All Work Authorizations are Permitted – No Visa Transfers

Key Technology:Google Cloud, Kubernetes, Windows, Linux, GitHub

Job Responsibilities:

• Provide planning, communication, and reporting of day-to-day ticket metrics and longer-term tactical objectives.
• Level 2 support of Client business line Cloud Infrastructure including PaaS/IaaS/Containers across all production and test environments.
• Manage non-standard/complex P1, P2 (Major Incidents), P3, and P4 incidents and service requests.
• Ensure customer service satisfaction and enable continuous improvements.
• Oversee higher complexity operational and preventive maintenance tasks.
• Manage complex remedial and unscheduled urgent changes.

Skills and Experience Required:

Required:

• 5+ years of experience in information technology supporting Google Cloud projects.
• Strong to Expert knowledge of supporting GCP including GKE workloads.
• Knowledge of OS technologies (Windows, RedHat Linux).
• Familiar with CI/CD tools such as GitHub, Jenkins, etc.
• DevOps and Agile understanding.
• Working knowledge of Local Area Networks (LAN) and Wide Area Networks (WAN).
• Knowledge of scripting languages and tools such as Python, JavaScript, PowerShell, Bash.
• Must have a solid understanding of Incident, Change, and Problem Management methodologies as well as solid experience in a large, high-performance production environment.