Cloud Operations & Incident Analyst (Hybrid/Remote)

Highbrow LLC; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A technology solutions provider is seeking an IT Operations Analyst to support their Google Cloud projects. The role involves providing support for Cloud infrastructure, managing incidents, and ensuring customer satisfaction. Candidates should have over 5 years of experience in IT with strong knowledge of GCP, Kubernetes, and scripting languages. This position offers a hybrid work model in Toronto, Ontario.

Qualifications

• 5+ years of experience in information technology supporting Google Cloud projects.
• Strong knowledge of supporting GCP including GKE workloads.
• Experience with scripting languages like Python and JavaScript.

Responsibilities

• Provide planning, communication, and reporting of day-to-day ticket metrics.
• Manage non-standard incidents and service requests.
• Oversee operational and preventive maintenance tasks.

Skills

Experience with Google Cloud

Knowledge of OS technologies

Familiar with CI/CD tools

Understanding of DevOps and Agile

Knowledge of scripting languages

Tools

Google Cloud

Kubernetes

GitHub

Job description

A technology solutions provider is seeking an IT Operations Analyst to support their Google Cloud projects. The role involves providing support for Cloud infrastructure, managing incidents, and ensuring customer satisfaction. Candidates should have over 5 years of experience in IT with strong knowledge of GCP, Kubernetes, and scripting languages. This position offers a hybrid work model in Toronto, Ontario.