IT Support Specialist Google Cloud Platform (GCP)

EvolveIT Corporate Solutions Ltd.; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A trusted IT services provider in Calgary seeks a full-time IT Support Specialist to provide technical support focusing on Google Cloud Platform (GCP). This on-site role includes troubleshooting hardware/software, managing desktop computers, and ensuring efficient system performance while delivering exceptional help desk support. Candidates should possess a strong background supporting users in GCP environments, alongside relevant certifications. Competitive remuneration and a collaborative work atmosphere await the right candidate.

Qualifications

• High school diploma or equivalent required, Bachelor's degree preferred.
• 3-5 years of experience in IT support, with 1 year in GCP or Google Workspace.
• Certifications in Google technologies highly preferred.

Responsibilities

• Provide technical support for GCP and other IT-related issues.
• Manage and support endpoint devices and cloud applications.
• Ensure system performance and deliver an outstanding user experience.

Skills

GCP console access

Troubleshooting

Google Admin

Network configuration

Cloud Monitoring

Education

College degree in Computer Science or Information Systems

Google Associate Cloud Engineer

Google Workspace Administrator

Tools

Google Admin Console

Compute Engine

Google Endpoint Management

Job description

EvolveIT Corporate Solutions Ltd. is a trusted provider of innovative IT services and solutions, dedicated to empowering businesses with cutting-edge technology and exceptional support. With a commitment to delivering tailored solutions, EvolveIT focuses on enhancing operational efficiency and driving growth for its clients. Located in the Greater Calgary Metropolitan Area, the company fosters a collaborative and dynamic work environment to achieve excellence in IT services.

Role Description

We are seeking a full-time IT Support Specialist with expertise in Google Cloud Platform (GCP) to join our team in the Greater Calgary Metropolitan Area. This on-site role involves providing technical support, troubleshooting hardware and software issues, managing desktop computers, and offering high-quality help desk support to meet the IT needs of our clients. You will be responsible for diagnosing and resolving technical issues, ensuring systems perform efficiently, and delivering an outstanding user experience.

Job Requirements

• Cloud-First Support: Provide one-on-one resolution for issues involving GCP console access, Identity and Access Management (IAM) permissions, and Workspace application suites.
• Virtual & Physical Asset Management: Resolve end-user issues ranging from password resets via Google Admin to troubleshooting Virtual Desktop Infrastructure (VDI) and physical hardware connectivity.
• Mobile & Endpoint Security: Manage the company’s Google Endpoint Management (MDM) to maintain inventory, enforce security policies, and deploy approved applications to mobile and ChromeOS devices.
• Cloud Connectivity: Diagnose and resolve network issues affecting cloud access, including LAN/WLAN, VPN configurations, and Interconnect stability.
• Infrastructure Monitoring: Use Cloud Monitoring and Cloud Logging to identify trends, pinpoint trouble spots, and conduct proactive maintenance on cloud-hosted resources.
• Identity Management: Assist with user lifecycle management, including provisioning and de-provisioning accounts within Google Cloud Identity.
• Documentation & Knowledge: Accurately log work orders in the IT ticketing system and build out a "Cloud Self-Service" knowledge base for employees.
• Subject Matter Expertise: Act as a champion for Google Workspace adoption, providing training on collaborative tools (Drive, Docs, Meet) to minimize repetitive support tickets.
• Security Vigilance: Monitor for digital security threats, focusing on phishing mitigation, multi-factor authentication (MFA) enforcement, and data loss prevention (DLP) best practices.

Education

• Education: High school diploma or equivalent; College degree in Computer Science or Information Systems preferred.
• Certifications: Google Associate Cloud Engineer or Google Workspace Administrator certification highly preferred. (CompTIA Network+ or A+ also valued).

Experience: 3–5 years of direct work experience in an IT support capacity, with at least 1 year supporting users in a GCP or Google Workspace environment.

Technical Proficiency

• Verifiable working experience with Google Admin Console.
• Familiarity with Compute Engine (VMs) and cloud-based storage solutions.
• Experience supporting hybrid environments (ChromeOS, Windows, and macOS).
• Problem Solving: Ability to analyze cloud-access issues and determine if the root cause is local hardware, network latency, or cloud permissions.
• Soft Skills: Exceptional communication skills with the ability to translate complex cloud concepts into "user-friendly" instructions.