IT Level 2 Help Desk Technician: Cloud, Security & School Tech

Sturgeon Lake Education

Prince Albert

On-site

CAD 52,000 - 68,000

Full time

9 days ago

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Job summary

Sturgeon Lake First Nation is seeking an IT Level 2 Help Desk Support Technician to provide on-site and remote technical support for staff, students, and Education Alliance teams. The role includes desktop and device management, account administration, and network, security, and cloud environment support.

The ideal candidate will have a relevant IT diploma or certificate and at least two years of experience in help desk or systems administration.

Qualifications

2+ years of experience in Help Desk, Technical Support, or Systems Administration.
Strong troubleshooting, analytical, communication, and customer service skills.
Ability to work independently and manage multiple priorities.
Experience with Microsoft 365 suite and Azure AD is preferred.
Experience with Edsby or similar educational technology platforms is a plus.
Certifications such as CompTIA A+/Network+/Security+ are assets.

Responsibilities

Provide on-site, remote, and help desk support to staff and students.
Install, configure, maintain, and troubleshoot desktops, laptops, iPads, printers, projectors, interactive whiteboards, and related tech.
Administer Microsoft technologies including 365, Teams, Exchange Online, SharePoint, OneDrive, Azure/Entra ID, AD, and Intune.
Create and manage user accounts, permissions, and password resets.
Support network infrastructure including servers, switches, routers, wireless networks, firewalls, and internet connectivity.
Maintain access control systems and security cameras; support cybersecurity solutions.
Assist with data backup, disaster recovery, software deployment, and endpoint management.
Maintain organizational websites and web-based applications.
Document issues, assets, and support procedures.