IT Level 2 Help Desk Support Technician

Sturgeon Lake Education; Prince Albert; On-site; CAD 52,000 - 68,000; Full time

Job summary

Sturgeon Lake First Nation is seeking an IT Level 2 Help Desk Support Technician to provide on-site and remote technical support for staff, students, and Education Alliance teams. The role includes desktop and device management, account administration, and network, security, and cloud environment support.

The ideal candidate will have a relevant IT diploma or certificate and at least two years of experience in help desk or systems administration.

Qualifications

• 2+ years of experience in Help Desk, Technical Support, or Systems Administration.
• Strong troubleshooting, analytical, communication, and customer service skills.
• Ability to work independently and manage multiple priorities.
• Experience with Microsoft 365 suite and Azure AD is preferred.
• Experience with Edsby or similar educational technology platforms is a plus.
• Certifications such as CompTIA A+/Network+/Security+ are assets.

Responsibilities

• Provide on-site, remote, and help desk support to staff and students.
• Install, configure, maintain, and troubleshoot desktops, laptops, iPads, printers, projectors, interactive whiteboards, and related tech.
• Administer Microsoft technologies including 365, Teams, Exchange Online, SharePoint, OneDrive, Azure/Entra ID, AD, and Intune.
• Create and manage user accounts, permissions, and password resets.
• Support network infrastructure including servers, switches, routers, wireless networks, firewalls, and internet connectivity.
• Maintain access control systems and security cameras; support cybersecurity solutions.
• Assist with data backup, disaster recovery, software deployment, and endpoint management.
• Maintain organizational websites and web-based applications.
• Document issues, assets, and support procedures.

Skills

Troubleshooting

Analytical thinking

Communication

Customer service

Education

IT Diploma or Certificate

Tools

Microsoft 365

Teams

Azure

Active Directory

Exchange Online

SharePoint

OneDrive

Intune

Windows Desktop OS

Windows Server OS

Network administration

Wireless technologies

Firewall management

Access control systems

Security cameras

Edsby

Google Education

Edsby

Job description

IT Level 2 Help Desk Support Technician

Sturgeon Lake First Nation

Position Summary

The IT Level 2 Help Desk Support Technician is responsible for providing technical support and troubleshooting services to Sturgeon Lake Central School staff and students, Education Alliance staff, and Sturgeon Lake First Nation departments and programs. The successful candidate will maintain technology systems, provide help desk support, administer user accounts, and support the organization's network, security, and cloud-based environments.

Responsibilities

• Provide on-site, remote, and help desk technical support to staff, students, and employees.
• Install, configure, maintain, and troubleshoot desktops, laptops, iPads, printers, projectors, interactive whiteboards, and related technology equipment.
• Administer and support Microsoft technologies including Microsoft 365, Teams, Exchange Online, SharePoint, OneDrive, Azure/Entra ID, Active Directory, and Intune.
• Create and manage user accounts, permissions, and password resets.
• Support and troubleshoot network infrastructure including servers, switches, routers, wireless networks, firewalls, and internet connectivity.
• Maintain and support access control systems, security cameras, and cybersecurity solutions.
• Support Edsby and other educational technology platforms.
• Assist with data backup, disaster recovery, software deployment, and endpoint management.
• Maintain organizational websites and web-based applications.
• Document technical issues, asset inventories, and support procedures.

Qualifications

• Diploma or Certificate in Information Technology, Computer Systems Technology, Network Administration, Cybersecurity, or a related field.
• Minimum two (2) years of experience in a Help Desk, Technical Support, or Systems Administration role.
• Strong troubleshooting, analytical, communication, and customer service skills.
• Ability to work independently and manage multiple priorities.

Preferred Experience

Experience with:

• Microsoft 365, Teams, Azure, Active Directory, Exchange Online, SharePoint, OneDrive, and Intune.
• Windows Desktop and Server operating systems.
• Network administration, wireless technologies, and firewall management.
• Access control systems and security camera infrastructure.
• Website administration and content management systems.
• Educational technology platforms including Edsby and Google Education

Certifications Considered Assets

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• CompTIA Server+
• Microsoft Certifications
• Azure Fundamentals (AZ-900)
• Cisco CCST or CCNA
• Other networking, cybersecurity, cloud, or systems administration certifications

Additional Requirements

• Valid Saskatchewan Class 5 Driver's Licence.
• Criminal Record Check and Vulnerable Sector Check.
• Ability to travel between organizational sites as required.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Preference may be given to qualified First Nation candidates in accordance with Sturgeon Lake First Nation hiring practices.

Post Date: September 16, 2026

Closes: September 30, 2026