IT Level 2 Help Desk Support Technician

Linux User Group; Prince Albert; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Sturgeon Lake First Nation seeks an IT Level 2 Help Desk Support Technician to assist staff, students, and Education Alliance teams. You will install, troubleshoot, and maintain desktops, laptops, iPads, printers, and classroom tech while managing user accounts and cloud services.

The role emphasizes supporting Microsoft 365, Teams, Exchange Online, SharePoint, OneDrive, Azure/Entra ID, and Intune, plus network and cybersecurity tasks across sites. Travel between sites may be required.

Qualifications

• Diploma or certificate in IT or related field required.
• Minimum two years in help desk, tech support or systems admin.
• Strong troubleshooting, communication and customer service skills.
• Ability to manage multiple priorities independently.

Responsibilities

• Provide on-site, remote, and help desk support to staff and students.
• Install, configure, maintain desktops, laptops, tablets, printers and projectors.
• Administer and support Microsoft 365, Teams, Exchange Online, SharePoint, OneDrive, Azure/Entra ID, and Intune.
• Create and manage user accounts, permissions and password resets.
• Support network infrastructure, access control systems, and cybersecurity tools.
• Document issues, asset inventories, and support procedures.

Skills

Troubleshooting

Customer service

Communication

Independent work

Education

Diploma or Certificate in IT

Tools

Microsoft 365

Azure/Entra ID

Intune

SharePoint

Exchange Online

Teams

OneDrive

Job description

# IT Level 2 Help Desk Support TechnicianSturgeon Lake EducationHome›Jobs›IT Level 2 Help Desk Support TechnicianSturgeon Lake EducationAdzunaPrince Albert, Prince Albert region full\\_time Posted September 17, 2026 Closes ~October 30, 2026## About this RoleIT Level 2 Help Desk Support Technician Sturgeon Lake First Nation Position Summary The IT Level 2 Help Desk Support Technician is responsible for providing technical support and troubleshooting services to Sturgeon Lake Central School staff and students, Education Alliance staff, and Sturgeon Lake First Nation departments and programs. The successful candidate will maintain technology systems, provide help desk support, administer user accounts, and support the organization's network, security, and cloud-based environments. Responsibilities * Provide on-site, remote, and help desk technical support to staff, students, and employees. * Install, configure, maintain, and troubleshoot desktops, laptops, iPads, printers, projectors, interactive whiteboards, and related technology equipment. * Administer and support Microsoft technologies including Microsoft 365, Teams, Exchange Online, SharePoint, OneDrive, Azure/Entra ID, Active Directory, and Intune. * Create and manage user accounts, permissions, and password resets. * Support and troubleshoot network infrastructure including servers, switches, routers, wireless networks, firewalls, and internet connectivity. * Maintain and support access control systems, security cameras, and cybersecurity solutions. * Support Edsby and other educational technology platforms. * Assist with data backup, disaster recovery, software deployment, and endpoint management. * Maintain organizational websites and web-based applications. * Document technical issues, asset inventories, and support procedures. Qualifications * Diploma or Certificate in Information Technology, Computer Systems Technology, Network Administration, Cybersecurity, or a related field. * Minimum two (2) years of experience in a Help Desk, Technical Support, or Systems Administration role. * Strong troubleshooting, analytical, communication, and customer service skills. * Ability to work independently and manage multiple priorities. Preferred Experience ### Experience with: * Microsoft 365, Teams, Azure, Active Directory, Exchange Online, SharePoint, OneDrive, and Intune. * Windows Desktop and Server operating systems. * Network administration, wireless technologies, and firewall management. * Access control systems and security camera infrastructure. * Website administration and content management systems. * Educational technology platforms including Edsby and Google Education Certifications Considered Assets * CompTIA A+ * CompTIA Network+ * CompTIA Security+ * CompTIA Server+ * Microsoft Certifications * Azure Fundamentals (AZ-900) * Cisco CCST or CCNA * Other networking, cybersecurity, cloud, or systems administration certifications Additional Requirements * Valid Saskatchewan Class 5 Driver's Licence. * Criminal Record Check and Vulnerable Sector Check. * Ability to travel between organizational sites as required. Application Process ### Interested applicants are invited to submit: * Cover Letter * Resume * Three Professional References * Copies of Relevant Certifications ### Submit Applications To: Darren Solomon Director of Education Sturgeon Lake First Nation We thank all applicants for their interest; however, only those selected for an interview will be contacted. Preference may be given to qualified First Nation candidates in accordance with Sturgeon Lake First Nation hiring practices. Interested applicants are invited to submit a cover letter, resume, and three professional references. Post Date: September 16, 2026 Closes: September 30, 2026