Desktop Support Analyst

Saskatchewan Polytechnic Alumni; Prince Albert; On-site; CAD 47,000 - 56,000; Part time

Job summary

Saskatchewan Polytechnic Prince Albert Campus is seeking a part-time Desktop Support Analyst to provide frontline IT support for end-user devices and academic labs. You will install, diagnose, repair, maintain and upgrade computing equipment, ensuring optimal workstation performance across campus labs and offices.

Reporting to the Endpoint Compute & Desktop Services Manager, you will deploy and manage software, endpoint protection, and imaging, while documenting procedures and supporting

Qualifications

• Two-year Diploma in Information Technology (foreign education must have Canadian equivalency certification).
• One year experience within an enterprise information technology environment in a customer-support facing role.
• Demonstrated knowledge in providing technical and troubleshooting assistance related to hardware, software and peripherals.

Responsibilities

• Provide single point of contact for end users to receive support.
• Install, diagnose, repair, maintain and upgrade end-user devices and labs.
• Deploy, configure and support software and endpoint protection.
• Develop and maintain technical documentation and user guides.
• Participate in extended support hours for system maintenance.
• Utilize remote tools for task completion.
• Communicate effectively with clients and team members.

Skills

Customer support

Technical troubleshooting

End-user support

Education

Diploma in Information Technology

Tools

Service Desk software

Remote management tools

Job description

Job Content (SDF) Details

Job Content (SDF) Details

Competition Number P17832 Posting Title Desktop Support Analyst Classification Band 8 Location Saskatchewan Polytechnic Prince Albert Campus Other Location(s) Saskatchewan Polytechnic Prince Albert Campus Building Other Building Date Posted 09/15/2026 Closing Date 10/05/2026 JIQ # 024 Start Date 09/21/2026 End Date 06/30/2027 Open Until Filled No Ongoing No Category of work Part Time Bargaining Unit Professional Services Hours of Work Regulated 36 hours (modified) Salary Range $34.05 to $40.67 per hour Temporary Market Stipend $2.40 per hour Incumbent Total Assigned days (AC) / Total Hours per biweekly pay

• 5 FTE; hours may vary.

Posting Status Open

Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech’s strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.

Job Duties

Job Duties/Qualifications, Skills and Abilities(QSA)

Job Duties

Reporting to the Endpoint Compute & Desktop Services Manager, under the mentorship of the Team Lead, the Desktop Support Analyst role is to provide a single point of contact for end users to receive support and maintenance within the organization’s end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment and academic labs to ensure optimal workstation performance.

Qualifications, Skills, Abilities And Experience

Specific Accountabilities

Endpoint Computing for customers and academic labs

• Deploy, configure, maintain, and support end user compute devices within an enterprise client management.
• Implement, configure, maintain, and support software, endpoint protection and patch management system for automation of these services.
• Implement processes and procedures to standardize and maintain IT enterprise images for computers to insure a consistent environment.
• Analyze technical requirements, develop, and maintain additional functionality and integrations as required.
• Provide intermediate level assistance by responding to questions, error reports, alerts, problems, and support escalations.
• Develop and maintain technical documentation and procedural guides.
• Participate in extended support hours for system maintenance and planned processes as per the collective agreement.
• Utilize remote tools as necessary for task completion.
• First contact with end user skillset.
• Utilize phone, email, and other points of contact to accomplish tasks.

Knowledge & Expertise

• Maintain an advanced level of knowledge on current and emerging trends in functional area.
• Develop documentation, support procedure and ITS training for all services released and updated.
• Communicate, mentor, and share advanced knowledge with clients, team members and colleagues.
• Effectively utilize Service Desk and project management systems to accurately describe tasks and record time/effort.
• Hold to ITL standards for process and procedure performance.

Duties Required Qualifications, Skills and Abilities (QSA)

• Two-year Diploma in Information Technology (foreign education must have Canadian equivalency certification).
• One year experience within an enterprise information technology environment in a customer-support facing role.
• Demonstrated knowledge in providing technical and troubleshooting assistance related to technical hardware and software, peripherals, mobile devices and other tools and products within an enterprise information technology environment.
• Demonstrated knowledge of service management, remote management, and client management tools.
• Effective analytical, problem solving, and decision-making skills.
• Strong communication and facilitation skills.
• Effective organizational and time management skills.
• Strong customer focus.
• Ability to collaborate and work well with teams with a high level of initiative and motivation.
• Values diversity.

Desired QSA Required Competencies

Applicant Documents

• Resume
• Cover Letter

Optional Documents

• Curriculum Vitae