IT Intern (January 2027, 4 Months)

Kepler; Toronto; Hybrid; CAD 20,000 - 27,000; Full time

Benefits offered by this job

Unlimited Vacation

Comprehensive Health Coverage

Stock Options

Flexible & Hybrid Work Options

Professional Development

Job summary

Kepler is seeking an IT Intern in Toronto for a four-month program beginning January 2027. The role offers hands-on experience in IT operations, onboarding/offboarding, and first-line support within a learning-focused team.

You will work with a supportive IT group, receive mentorship, and help manage devices, software, and user accounts while adhering to security policies and best practices.

Qualifications

• Eligibility for Government of Canada Reliability Status is required.
• Enrolled in a post-secondary IT or related program.
• Experience using a ticketing system to document and track requests.
• Familiarity with networking, VPNs, Windows OS, and Microsoft 365.

Responsibilities

• Onboard/offboard employees by setting up laptops, workstations, peripherals, accounts and basic access.
• Provide first-level IT support for hardware, software, networking and workstation issues.
• Assist with installing, configuring, and updating software applications.
• Triage and document requests in Jira; follow-up and close tickets.
• Maintain IT documentation, guides, and process instructions.
• Support inventory management of IT equipment, software, and licenses.
• Assist with routine system maintenance (backups, updates).
• Follow IT security best practices and company policies.
• Contribute to team projects and other IT tasks as assigned.

Skills

Networking basics

Windows OS

Microsoft 365

Troubleshooting

Communication

Multitasking

Security awareness

Willingness to learn

Education

Post-secondary IT-related program

Tools

Jira

Job description

• The IT team supports Kepler’s employees by providing reliable technology, systems, and technical assistance that enable teams to do their best work. As an IT Intern, you will gain hands-on experience in a supportive, learning-focused environment while contributing to day-to-day IT operations
• This 4-month internship is designed for students early in their IT careers who are eager to learn, develop technical skills, and explore different areas of information technology. You will work closely with experienced IT team members and receive guidance, training, and mentorship throughout the internship
• Support the onboarding and offboarding of employees by setting up laptops, workstations, peripherals, accounts, and basic system access
• Provide first-level technical support to employees for common hardware, software, networking, internet, and workstation issues
• Assist with installing, configuring, and updating software applications
• Triage, resolve, and document support requests through the IT ticketing system, Jira
• Help maintain accurate IT documentation, guides, and process instructions
• Support inventory management of IT equipment, software, and licenses
• Assist with routine system maintenance tasks such as backups and updates
• Learn and follow IT security best practices and company policies
• Participate in team projects and assist with other IT-related tasks as assigned

Benefits

• Unlimited Vacation
• Comprehensive Health Coverage
• Stock Options
• Flexible & Hybrid Work Options
• Professional Development

Must be eligible to obtain and maintain Government of Canada Reliability StatusGood organizational skills and attention to detailFamiliarity with networking, VPNs, Windows operating systems, and Microsoft enterprise software, including Microsoft 365Experience providing basic technical troubleshooting and supportAbility to manage multiple tasks with guidance and supportCurrently enrolled in a post-secondary program in Information Technology, Computer Science, or a related fieldExperience using a ticketing system to document and track support requestsAvailable for a full-time 4-month internship beginning January 2027Experience setting up laptops, workstations, peripherals, and user accountsAbility to work in an office environmentClear written and verbal communication skillsStrong willingness to learn and develop technical and professional skillsComfortable handling confidential information with professionalismSecurity requirement: The successful candidate must be eligible to obtain and maintain Government of Canada Reliability Status. Kepler will initiate and sponsor the screening process. The candidate will be required to provide the information, consent, identification, and supporting documentation necessary to complete the screening, which may include fingerprinting and additional documentation for periods spent outside CanadaInterest in pursuing a career in IT support, systems administration, or infrastructureExperience building or troubleshooting personal computers or maintaining a home labExposure to Linux or scripting languages (e.g., PowerShell or Bash)Previous work experience, coursework, labs, or personal projects related to IT or technical support