IT Infrastructure Analyst

Canada One Auto Group; Edmonton; On-site; CAD 70,000 - 105,000; Full time

Benefits offered by this job

Benefits plan

Paid time off

Employee purchase program

Career development

Job summary

CanadaOne Auto is seeking an IT Infrastructure Analyst to design, deploy, and maintain our core cloud and network infrastructure. You will support hybrid cloud strategy, security and information management practices, and ensure daily onsite attendance in Edmonton.

The role requires strong Azure and M365 experience, IAM, AD, Windows Server, and networking expertise. Collaborate with architects, vendors, and internal teams to deliver resilient services and reliable, scalable infrastructure.

Qualifications

• University degree or diploma in a related field, or equivalent experience.
• Strong knowledge of Azure, M365, IAM, AD, Windows Server and networking.
• Experience designing, deploying and maintaining cloud/infrastructure solutions.
• Ability to collaborate with architects, developers and business users.
• Demonstrated incident response and cloud operational discipline.

Responsibilities

• Support servers, backups, patching, networks, firewalls, and cloud platforms.
• Translate strategy into secure, resilient cloud solutions and operations.
• Manage Azure, M365 provisioning, capacity planning, and incident handling.
• Advance cloud services roadmap and enforce operating procedures.
• Evaluate new cloud features and govern their adoption.
• Lead major incident reviews, root-cause analysis, and remediation.
• Collaborate with business units, providers, and technical teams.
• Support service targets including timelines, uptime, and user satisfaction.
• Communicate outages and performance issues with timely updates.

Skills

Azure

Microsoft 365

Identity & Access Mgmt

Active Directory

Windows Server

Networking

Cloud architecture

Incident management

Project coordination

Communication skills

Education

Bachelor's degree in CS/related field

2-year diploma in related field

Tools

Palo Alto

Cisco

Meraki

Microsoft Azure

Microsoft 365

Job description

Looking for a career opportunity with a rapidly growing organization? CanadaOne Auto is a dynamic, privately owned retail company based in Edmonton, with locations across Canada and ambitious plans for continued growth.

CanadaOne Auto is modernizing its technology environment by moving from legacy infrastructure to cloud-based solutions, strengthening cybersecurity, improving application architecture, and building scalable, reliable support services.

Boasting a workforce of 3,500+ employees and with ambitious growth on the horizon, CanadaOne Auto is actively searching for a IT Infrastructure Analyst to implement, configure, support, and maintain our core cloud and network infrastructure platforms. In this role, you will work closely with the infrastructure team to support our hybrid cloud strategy while following security and information management best practices. This in-office position requires daily onsite attendance.

WHAT YOU’LL GET

• Full-time employment, Monday to Friday (Some weekend and evening work for projects)
• Competitive salary and benefits plan
• Paid time off
• Employee purchase and service program
• Career development in a collaborative technology team

CanadaOne Auto offers the opportunity to contribute to a fast-growing company while developing your career in a supportive, team-oriented environment.

WHAT YOU’LL DO

• Support servers, backups, patching, networks, firewalls, access control, public cloud, and SaaS platforms.
• Apply cloud infrastructure expertise to translate strategy and architecture into secure, resilient, and efficient solutions and operational support.
• Implement, monitor, and maintain Microsoft Azure, Microsoft 365, and other cloud solutions, including provisioning, capacity planning, incident management, and reliable service delivery.
• Help advance the Cloud Services roadmap through lifecycle management, maintenance, and continuous improvement of core technologies.
• Develop, implement, and review cloud operating procedures with your manager to meet policy, regulatory, standards, and risk-control requirements.
• Evaluate and communicate new cloud features and tools, and support governance for their implementation and adoption.
• Participate in or lead problem management, including post-incident reviews, root cause analysis, documented findings, and recommendations.
• Contribute to infrastructure and operations planning while building strong relationships with business units, service providers, technical teams, and end users.
• Support service and operational targets, including project timelines, client satisfaction, ticket response and resolution, availability, and service quality.
• Help manage and communicate outages and performance degradation, using monitoring and analysis to maintain uptime and provide timely stakeholder updates.

MUST HAVES

• At least three years of experience designing, deploying, and maintaining solutions across Microsoft Azure, Microsoft 365, identity and access management, Active Directory, single sign-on, Windows Server, and network infrastructure.
• A university degree in computer science, business, or engineering; a relevant two-year diploma from a recognized institution; or an equivalent combination of education and experience.
• Strong knowledge of current and emerging technologies, especially cloud platforms and operational practices.
• Broad infrastructure expertise spanning desktops, servers, storage, backups, networking, public cloud, and SaaS platforms.
• Proven ability to administer Microsoft Azure and/or Microsoft 365, including resource provisioning, capacity planning, security, monitoring, and operational support.
• Experience working with architects, developers, leaders, business users, service providers, and support teams to plan, implement, operationalize, and troubleshoot cloud workloads.
• Ability to lead major incident response, balance competing priorities, and maintain reliable cloud platform operations.
• Excellent analytical, planning, organizational, problem-solving, interpersonal, and communication skills, with close attention to detail.
• Ability to create and manage technical processes, recommend standards, incorporate peer feedback, and promote continuous improvement.
• Working knowledge of Palo Alto, Cisco, Meraki, and related networking technologies.
• Willingness to join a rotating on-call schedule.

ASSETS

• Microsoft Certified: Azure Administrator Associate or higher.
• Relevant certifications in Windows, Linux, storage, backup, networking, or enterprise computing.
• Familiarity with Google Workspace and environment migrations.
• Experience supporting a multi-site retail or automotive environment.