IT Service Desk Analyst

CanadaOne Auto Group Inc.; Edmonton; On-site; CAD 45,000 - 65,000; Full time

Job summary

CanadaOne Auto Group Inc. is seeking a Service Desk Analyst to join its Edmonton-based IT team. This onsite role emphasizes exceptional customer service and rapid issue resolution to support a fast-growing organization.

You will troubleshoot hardware/software, support the M365 suite, manage tickets, and coordinate with teams to deploy solutions across environments. A degree is required; CompTIA A+ is a plus, and a valid driver's license is needed.

Qualifications

• 2+ years in an IT Help Desk role with customer service focus.
• Proficient in diagnosing and troubleshooting hardware/software issues.
• Experience with cloud-based IT environments.
• Proficient in Microsoft 365 apps (Outlook, Word, Excel, PowerPoint, SharePoint, Teams).
• Ability to coordinate with multiple teams to deploy solutions.
• Knowledge of privacy legislation and security best practices.
• Post-secondary degree or diploma in a relevant field.
• Valid driver's license and willingness to on-site attend.

Responsibilities

• Provide help desk support and troubleshoot incidents.
• Manage IT tickets and document resolutions in the ticketing system.
• Coordinate with multiple teams to deploy cross-environment solutions.
• Assist users with software/hardware installation and updates.
• Participate in rotating on-call schedule.

Skills

Customer service

Analytical thinking

Problem solving

Interpersonal communication

Team coordination

On-call readiness

Privacy compliance

Education

Post-secondary Degree/Diploma in relevant field

Tools

Microsoft 365 Administration

IT Ticketing Systems

Power BI

CompTIA A+

Job description

Are you seeking a career opportunity within arapidly expanding organization? CanadaOne Auto is a dynamic retail organizationthat is privately owned and headquartered in Edmonton with top-line salesrevenue in the billions primed for substantial growth in the coming years. Overthe past couple of years, CanadaOne Auto has undergone remarkable expansion,nearly doubling its presence with locations spread across Canada. Our strategicvision involves further growth through targeted acquisitions nationwide in thenear future. Boasting a workforce of 3,000+ employees and with ambitious growthon the horizon, CanadaOne Auto is actively searching for a Service Desk Analyst.

We are looking for someone whopossesses extraordinary customer service skills and who is passionate aboutgoing the extra mile for our customers. It’s about going outside the box andbeyond, to address the issues and find the champion solution. This in-officerole requires daily onsite attendance.

WHAT YOU’LLGET

CanadaOne Auto will provide you the opportunity tocontribute to a fast-growing company that provides a competitive salary,benefit plan, and the opportunity to grow your career in a supportiveteam-oriented environment. If working in a diverse team and having the abilityto learn new skills while expanding your career path sounds like the role youhave been searching for

• Full-time employment Monday – Friday withthe potential of shift work (Including weekends)
• PaidParking
• Paid time off
• Employee purchase andservice program

MUST HAVES:

• 2 + years’ experienceworking in an IT Help Desk role
• Proven customer serviceskills
• Proficient knowledge andexperience to provide support/troubleshooting and apply diagnosticutilities to aid resolution
• Proficient in M365Administration (Outlook, Word, Excel, PowerPoint, SharePoint, Teams,OneDrive, Forms, Flow, Power BI, Power Platform, Dynamics), Microsoftcertification an asset.
• Experienced working in aCloud-based environment.
• Willingness to takeownership of issues
• Proven working experiencein desktop-level support, including installing and upgrading software,installing hardware, implementing file backups, and configuring systemsand applications
• Solid ability to coordinatewith multiple teams to deploy solutions to different environments andescalate problems (when required) to the appropriate technicians forresolution
• Excellent interpersonal andcommunication skills with the ability to interact with different levelsand types of users
• Comprehensive knowledge ofIT Ticketing Systems
• Excellent analyticalskills, critical thinking, and problem-solving ability
• Knowledge of and ability toadhere to privacy legislation and other guidelines and regulations
• Current certification in CompTIA A+ is a definite asset
• Willingnessto participate in a rotating on call schedule
• Post-secondaryDegree/Diploma in relevant field or equivalent education/experience
• Valid driver's license
• Knowledge of the automotiveindustry and their systems (CRM’s and Auto ERP) would be considered anasset
• A clearCriminal Record Check may be required for this position