Technical Support Analyst (Burlington, ON)

Wolseley Inc; Burlington; Hybrid; CAD 60,000 - 68,000; Full time

Benefits offered by this job

Comprehensive benefits

Pension plan

Paid vacation

Job summary

Wolseley Canada seeks a Technical Support Analyst in Burlington, ON to provide front-line IT support across the organization. You will troubleshoot hardware and software issues, manage service requests, support user accounts, and deliver exceptional customer service.

The ideal candidate graduated from college with CS focus, has strong Windows/Office 365 knowledge, and is comfortable working in a fast-changing environment. English is mandatory; French is an asset.

Qualifications

• College or post-secondary studies in computer science.
• 0

Responsibilities

• Assist users with Windows, Apple devices and printers.
• Install and configure desktop/laptop computers per IT standards.
• Support software including Microsoft Office and web browsers.
• Manage service tickets and user accounts; ensure timely resolutions.
• Occasional on-site travel to branches.

Skills

Customer service

Windows OS

Office 365

IT support tools

English proficiency

Initiative

Communication skills

Teamwork

Education

College diploma in computer science

Tools

Azure

Exchange

Office 365

Job description

## Technical Support Analyst (Burlington, ON)Apply: Burlington: Full time: Posted Today: JR9645At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be? Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard. **Join the Pros!** **Why You’ll Love Working Here**## * Safety-focused and inclusive workplace culture* Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting day 1* Competitive retirement savings program including RRSP and Defined Contribution pension plan with employer matching up to 5.25% Day 1* Paid vacation, sick time, and paid birthday off* Annual bonus and profit-sharing opportunities* Employee discounts on leading plumbing, HVAC/R, and industrial products* Education reimbursement and ongoing career development opportunities* Employee referral programs and recognition initiatives**The Opportunity**Join the Burlington location as a Technical Support Analyst , providing front-line technical support to users across the organization. We’re looking for a customer-focused and resourceful professional with strong knowledge of Windows, Office 365, mobile devices, and IT support tools. In this role, you will troubleshoot hardware and software issues, manage service requests, support user accounts, and help ensure a seamless technology experience while delivering exceptional customer service.**What you will do:*** Assist users in the operation and troubleshooting of computer equipment with Windows operating systems, Apple mobile devices and enterprise grade printers.* Configuration and installation of desktop/laptop computers in accordance with Wolseley IT standards.* Analysis and support for software including Microsoft Office (including MS Outlook), Internet browsers and all commercial software of the company.* Answer user questions and, if necessary, provide recommendations for computer hardware, software and network.* Manage incoming calls, create/manage service tickets and ensure they are resolved on time.* Maintenance of user accounts as well as security rights and passwords. Other tasks and projects as assigned.* Occasional local travel to our branches for on-site support may be required.**What you will bring**:* Graduated from college or post-secondary studies in computer science.* Customer service oriented with excellent oral and written communication skills.* Knowledge of computers, laptops, printers and mobile devices.* Knowledge of Microsoft Windows 10,11, MS Azure, Exchange and Office 365 operating systems.* Must be familiar with the use of standard IT support tools.* Demonstrates resourcefulness and ability to complete tasks within required deadlines.* Demonstrated initiative and ability to independently work in a collaborative and constantly changing environment.* English spoken and written mandatory. Bilingualism (English and French) is an asset.* Rigor in work procedures.#INDCORPCompensation: $60,000 to $68,000 + 5% MIPNew Position: Net New Role**Our Commitment to You** Wolseley Canada is proud to be an equal opportunity employer, embracing diverse backgrounds and perspectives. We are committed to an inclusive, barrier-free recruitment process with accommodation available on request for candidates participating in all stages of the recruitment and selection process. **Ready to Shape the Future?** Join Wolseley Canada and take the next step in your career. Apply today to become a trusted partner in our mission to deliver excellence and innovation across Canada’s infrastructure. **Please note:** Wolseley uses AI-assisted tools to support applicant screening. Where a salary range is posted, the total compensation range posted for this role represents the total compensation opportunity, which may include base wage, bonuses, commissions, and/or other monetary components, if applicable. Placement in the range will be based on factors such as market conditions, internal equity, candidate experience, skills and qualifications relevant to the role. Benefits eligibility varies based on employment status and contract length. Full-time permanent positions are eligible for the full benefits package. Fixed-term contract positions may be eligible for health and dental benefits depending on the terms of the position. Short-term contract positions are not eligible for company-sponsored benefits. This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.