User Support Technician

CoFoMo Inc.; Montreal (administrative region); Hybrid; CAD 45,000 - 60,000; Full time

Job summary

CoFoMo Inc. is seeking a User Support Technician in Montreal to join a hybrid cloud and infrastructure team.

The role covers incident management, software/hardware troubleshooting, and deployment of equipment for new hires, with a focus on Microsoft 365 environments and security best practices. The candidate should have a professional degree in computer science or equivalent college studies, strong Windows 11 and Azure AD skills, and experience with ITIL processes, ticketing tools, and

Qualifications

• Master Windows 11, Microsoft 365, Active Directory and Entra ID (Azure AD).
• Experience with IT help desk in Microsoft 365 environment required.
• Proficient in IT asset management, ticketing tools and PowerShell scripting.

Responsibilities

• Receive and record incidents and requests via IT Service Desk channels.
• Support, diagnose and resolve software and hardware issues.
• Install and configure software and office equipment per specs.

Skills

Windows 11

Microsoft 365

Entra ID/Azure AD

Active Directory

Network printers

Intune

Windows Autopilot

ITIL

PowerShell

Ticketing tools

Cybersecurity basics

Education

Professional degree in computer science

Attestation of college studies in computer science

Tools

Octopus

C2 Atom

ServiceNow

Remedy

Job description

# User Support TechnicianMontrealHybridCloud and InfrastructureApplyWith over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.## Our promiseHelp our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.## Job description**Here's a brief overview of the tasks and responsibilities you'll have :** • Receive and record incidents and requests sent to the IT Service Desk by phone, email or in person; • Support, diagnose and resolve software and hardware crashes; • Perform the installation and configuration of software and office equipment according to the specifications provided; • Prepare and deploy equipment for newcomers; • Perform preventive maintenance; • Document the solutions provided in the ticket management tool; • Write and maintain technical documentation and procedures; • Administer accounts and access in Active Directory environments, specialized software, IP telephony and network printers; • Escalate unresolved incidents within established deadlines and processes; • Participate in the application of cybersecurity best practices; • Contribute to the continuous improvement of technical support processes; • Perform any other related tasks. **The profile you are looking for is as follows:** • Have a professional degree in computer science and a minimum of three (3) years of experience in technical support for users in a specialized IT support center, within a Microsoft 365 environment; • Hold an attestation of college studies, or a higher degree in computer science, and have a minimum of two (2) years of experience in technical support for users in a specialized IT help desk, within a Microsoft 365 environment; • Master Windows 11, Microsoft 365 (Word, Excel, Teams, Outlook, and OneDrive), Active Directory, and Entra ID (Azure AD); • Know the operation and administration of network printers; • Experience with automated software installation as well as Microsoft Intune and Windows Autopilot tools; • Understand how antivirus, firewalls, and related security mechanisms work; • Have basic knowledge of ITIL (Information Technology Infrastructure Library) processes; • Use IT asset management and ticket management tools such as Octopus, C2 Atom, ServiceNow or Remedy; • Demonstrate basic experience in creating and using PowerShell scripts.Apply