IT Helpdesk Specialist

LeddarTech - Envision the road ahead!; Montreal; On-site; CAD 45,000 - 60,000; Full time

Job summary

LeddarTech is seeking an IT Helpdesk Specialist to provide technical support and ensure smooth operations. This role involves troubleshooting, maintenance, and user training. The ideal candidate will have experience in customer support and a solid understanding of computer systems and software. Join us to contribute to innovative automotive solutions!

Benefits

Employee Assistance Program

Free onsite parking

Public transit accessibility

Comprehensive compensation package

Generous paid time off

Qualifications

• 1 to 3 years of experience in a helpdesk role.
• Proficiency in Windows and Office products.
• Ability to diagnose and resolve technical issues.

Responsibilities

• Provide technical support for company employees.
• Perform remote troubleshooting and issue resolution.
• Maintain and update workstation hardware and software.

Skills

Technical Support

Troubleshooting

Customer-oriented

Communication

Education

Network+ / A+ certification

Tools

Windows 10

Windows 11

Office Suite

Office 365

Active Directory

Veeam Backup

Job description

LeddarTech, headquartered in Quebec City with R&D centers in Montreal and Tel Aviv, We specialize in AI-based low-level sensor fusion and perception software.

Our solutions enable the deployment of advanced driver assistance systems (ADAS), autonomous driving (AD) and parking applications. Utilizing advanced AI and computer vision algorithms, our automotive-grade software, LeddarVision, generates precise 3D environmental models for improved decision making and navigation safety.

OUR MISSION

Deliver high-performance AI automotive software that enables the market to deploy ADAS features reducing the number of road accidents and making transportation more enjoyable and efficient.

YOUR MISSION

YOUR MISSION

The IT Helpdesk Specialist is a critical role responsible for offering technical support and ensuring the smooth functioning of all company. This role encompasses both reactive support, such as addressing user queries and issues, and proactive maintenance, such as updating systems and preventing disruptions.

Key Responsibilities

Helpdesk Support

• Serve as the first point of contact for the company employees seeking technical assistance over the phone, email, or chat
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Walk the customer through the problem-solving process, providing clear and concise instructions.

Issue Resolution and Escalation

• Record events, problems, and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions from customers to the appropriate internal team
• Identify and suggest possible improvements to procedures.

Maintenance and Updates

• Perform timely workstation hardware and software upgrades as required
• Ensure security and privacy of networks and computer systems

Training and Documentation

• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Prepare accurate and timely reports, documenting the operation of the systems

Collaboration and Communication

• Maintain open communication and positive working relationship with staff
• Proactively inform team members about any incidents or updates
• Participate in team meetings and provide input on improvement strategies

The ideal person for this job will have

• Proven experience as a Helpdesk Technician or other customer support role
• Tech-savvy with working knowledge of office automation products, databases, and remote control
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in Windows 10, Windows 11, Office Suite, Office 365, and Active Directory
• Good understanding of Backup System such as Veeam Backup and other similar solutions
• Customer-oriented and cool-tempered
• 1 to 3 years of experience
• Network+ / A+ certification is an asset
• Ability to travel between Montreal and Quebec as required (5-10% of the time)

OUR VALUES

Customer - Our customers are at the foundationof our actions.

People - Our team's well-being and talent isour vector for growth.

Innovation - We innovate in all aspects of our business on our path to market leadership.

Courage - Our culture nurtures courage and empowerment.

LIFE AT LEDDARTECH

Flexibility: Many positions in the organization allow for flexible and hybrid work hours.

Global Collaborative Multi-Disciplinary Teams: As a lean organization, we foster an environment where everyone’s input matters. You will have the opportunity to influence our technology roadmap with your innovative ideas and contribute to our company's mission.

The Right Tools Provided: Regardless of your position, we will outfit you with all the tools you need to be successful.

Investment in Learning: Opportunities to attend seminars, trainings, and conferences to enhance your skills.

PERKS

• Employee Assistance Program.
• Free onsite parking.
• Public transit accessibility.
• Comprehensive compensation package including short term incentives and long term incentives.
• Generous paid time off.

#Envision the Road Ahead!

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