IT Help Desk Technician - Level 1 (Bilingual- English / French)

VC3; Montreal; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading company in IT services is seeking a Bi-Lingual IT Help Desk Technician, Level 1, to provide technical support to clients. The role involves troubleshooting, managing service requests, and ensuring client satisfaction through effective communication and problem resolution. Ideal candidates will have a background in Network Administration and experience with various Windows technologies, as well as strong bilingual skills.

Qualifications

• At least 1 year experience in a technical support capacity.
• At least 2 years’ experience managing Windows operating systems.
• Experience with MS Office Suite and Active Directory.

Responsibilities

• Provide end user support to inbound phone requests.
• Triage service requests and determine resolution actions.
• Install, modify, and repair computer hardware & software.

Skills

Bilingual (French and English)

Technical support

Troubleshooting

Education

Post-secondary training in Network Administration or Computer Systems Administration

Job description

Are you passionate about IT? Do you possess sound judgement with the ability to resolve complex IT issues? Do you excel in a fast-paced and dynamic work environment?

Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by : Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.

Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently

Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.

Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.

Our Noble Promise - “ Developing Growth Minded People ” - Is the driving force behind our values and why we do what we do.

The Bi-Lingual (English / French) IT Help Desk Technician, Level 1, is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also responsible to respond to client inquiries, running diagnostic programs, isolating problems, and determining and implementing solutions with a defined scope of support.

Key Responsibilities

• Provide end user support to inbound phone requests from end users.
• Triage inbound service requests from CVS clients and determine the appropriate course of action to resolve the issue.
• Use the “Incident Identification” model to identify problems with client computers.
• Install, modify and repair computer hardware & software.
• Run diagnostic programs to resolve computer problems.
• Tier 1 server & Network device management. (Connectivity issues & New user setup)
• Resolve technical problems with WAN & LAN issues
• Follow-up with clients to assure issue resolution
• Escalate out of scope issues to ROC II team.
• Train and educate CompuVision clients on technical standards.

Additional Responsibilities :

• Maintain accurate and up to date documentation through the change management process.
• Maintain accurate and real time up to date timesheets.
• Attend monthly training & team meetings as required.
• Participate in the on-call rotation (1 week every 3-4 months)

Skills Knowledge and Expertise

• Bilingual, French and English would be an asset
• Post-secondary training in Network Administration or Computer Systems Administration, or at least 1 year experience in a technical support / troubleshooting capacity.
• At least 2 years’ experience managing & working with the following technologies :
• Windows XP, 7, 8, 8.1 & 10
• MS Office Suite (2003 & Newer)
• Windows Server 2003, 2008 R2, 2012
• Active Directory User Management
• DHCP
• Terminal Services
• Exchange 2003, 2007 & 2011

Thank you for your interest in CompuVision. We appreciate all applications; however, only those candidates selected for an interview will be contacted.

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Help Desk Technician • Montreal, QC, Canada