Customer Service Team Leader

Boulangerie Première Moisson; Montreal; On-site; CAD 40,000 - 60,000; Full time

Job summary

Boulangerie Première Moisson recherche un leader d'équipe en service client pour superviser les opérations dans nos boulangeries. Le candidat idéal possède une expérience en gestion d'équipe et un excellent sens du service à la clientèle. Ce poste offre des opportunités de formation continue et des avantages variés, y compris des congés payés et une assistance médicale.

Benefits

Formation continue

Plan d'assistance aux employés

Congés de maladie et vacances flottantes

Réductions sur les achats en magasin

Vêtements de travail fournis

Opportunités d'avancement

Assurance santé, vie, invalidité

Plan de partage des bénéfices différé

Qualifications

• Au moins un an d'expérience dans un poste similaire ou lié au service client.
• Connaissance des techniques de vente et de service à la clientèle.
• Capacité à gérer une équipe d'employés.
• Maîtrise du français parlé et écrit.

Responsibilities

• Surveiller et contrôler le personnel et les activités de la section.
• Gérer l'inventaire et la caisse.
• Maximiser la performance de l'équipe et des ventes.
• Former les nouveaux employés au besoin.

Skills

Techniques de vente

Service à la clientèle

Gestion d'équipe

Autonomie

Dynamisme

Satisfaction client

Travail d'équipe

Job description

Première Moisson manufactures and sells bakery, patisserie, and charcuterie products using an artisanal approach and wholesome ingredients. We employ over 1,200 people and have more than 20 bakeries in Quebec and Ontario.

Job Opening: Customer Service Team Leader

Job status: Permanent - Full time

Benefits:

• Ongoing training
• Employee and Family Assistance Plan - for regular full-time employees
• Sick days and floating vacations
• Discounts on in-store purchases
• Work clothes provided
• Opportunities for advancement
• Plus other benefits

Responsibilities:

1. Monitor and control the personnel and activities of the section.
2. Manage section inventory and cash register.
3. Maximize team and sales performance.
4. Handle customer requests and special situations.
5. Possess in-depth knowledge of all products.
6. Coordinate the organization of work in one or more sections of the store.
7. Open and/or close the store.
8. Ensure staff compliance with product marketing, quality, hygiene, and sanitation standards.
9. Supervise team work and perform customer service tasks, including operating the cash register.
10. Train new employees as needed.
11. Replace the assistant manager as needed.

Requirements:

1. At least one year's experience in a similar or customer service-related position.
2. Knowledge of sales and customer service techniques.
3. Ability to manage a team of employees.
4. Fluency in spoken and written French.
5. English proficiency is an asset.
6. Autonomous, dynamic, and focused on customer satisfaction and teamwork.

If you identify with this description, don't hesitate to send us your resume!

Note: Only selected candidates will be contacted.

Additional Benefits:

• Sick leave
• Insurance (health, life, disability)
• Paid holidays
• Medical and paramedical expense coverage
• Employee Assistance Program (EAP)
• Holidays
• Deferred Profit Sharing Plan (DPSP)
• Continuing education
• Recognition of years of service
• Uniform provided
• Long-term disability insurance
• Financial support for clothing purchase
• Coffee

The use of masculine gender forms is adopted for simplicity and has no discriminatory intent.