IT Help Desk Student Co-op

Colonial Group; Oakville; Presencial; CAD 23.000 - 32.000; Jornada completa

Descripción de la vacante

CLV Group is seeking an IT Help Desk Student Co-op to join its Oakville team for the winter term. You’ll learn and participate in IT Helpdesk Support across Windows, OSX, IOS, Android, while delivering excellent customer service.

Role is full-time in-office with an 8:30am–5pm schedule and on-call duties. January 2027 start; $20.00/hr based on skills and experience.

Formación

• This role requires enrollment in a college or university CO-OP program related field.
• Experience with all variations of Windows desktop OS.
• Understanding of IP networking.
• Experience with Low Voltage devices.
• Outstanding people skills and customer service orientation.
• Able to handle rapidly changing priorities in fast-paced environments.
• Excellent interpersonal and telephone skills.
• Excellent research skills.

Responsabilidades

• Assist with all aspects of Desktop/Laptop device provisioning
• Assist with User Account Management in a Active Directory environment
• Assist with Inventory Management
• Assist with repair/service of devices
• Assist with all aspects of mobile device provisioning
• Setting up new PC workstations, printers and other peripherals
• Diagnosing and supporting all client applications
• Troubleshooting PC hardware and operating system software in a network/AD domain environment
• Troubleshooting low voltage equipment such as Access Control and Intercom systems
• Support of wireless telecom devices including user support, hardware provisioning (IOS, Android)
• Maintaining asset tracking
• Assuming additional responsibilities and completing special projects as needed or directed

Conocimientos

People skills

Customer service

Interpersonal skills

Telephone skills

Research skills

Prioritization

Fast-paced

Educación

CO-OP enrollment

Herramientas

Active Directory

Windows OS

Mobile device provisioning

IP networking

Descripción del empleo

The Opportunity

CLV Group is looking for an IT Help Desk Student Co-op to join its Oakville team on a full-time basis for the winter term.

You will have the opportunity to learn and be involved in all aspects of IT Helpdesk Support across a wide range of platforms (Windows, OSX, IOS, Android).

What will make you successful in this role is your desire to learn in a fast paced environment while providing excellent customer service skills to all of your teammates across every department.

Compensation

• $20.00/hr based on skills and experience.

Responsibilities will include, at a minimum:

• Assist with all aspects of Desktop/Laptop device provisioning
• Assist with User Account Management in a Active Directory environment
• Assist with Inventory Management
• Assist with repair/service of devices
• Assist with all aspects of mobile device provisioning
• Setting up new PC workstations, printers and other peripherals;
• Diagnosing and supporting all client applications
• Troubleshooting PC hardware and operating system software in a network/AD domain environment.
• Troubleshooting low voltage equipment such as Access Control and Intercom systems
• Support of wireless telecom devices including user support, hardware provisioning (IOS, Android)
• Maintaining asset tracking.
• Assuming additional responsibilities and completing special projects as needed or directed

Qualifications

• Must be enrolled in a college or university CO-OP program of which is in a related field
• Experience with all variations of Windows desktop OS
• Understanding of IP networking
• Experience with Low Voltage devices
• Outstanding people skills and customer service skills orientation
• Able to handle rapidly changing priorities, fast pace situations
• Excellent interpersonal and telephone skills
• Excellent research skills

Additional Information

• This role requires a mandatory full-time-in-office schedule (5 days/week).
• Corporate hours are 8:30am-5pm and you will be required to be on-call, as and when needed.
• This is a co-op role for January 2027.