Infrastructure Coordinator, Winter 2027 Co-op

d2l; Kitchener; On-site; CAD 40,000 - 52,000; Full time

Job summary

D2L is seeking an aspiring IT professional for an Infrastructure support co-op. You will handle end-user support, research new technologies, and assist with infrastructure tasks across Windows, iOS, and cloud tools.

As a member of the IT Team, you will explore security, patching, and software management while learning how D2L serves its employees with a flexible, smart tech stack. This in-person co-op emphasizes growth and practical experience.

Qualifications

• Currently enrolled in a post-secondary program and will not graduate before the co-op.
• Experience with Windows and iOS technical support is preferred.
• Interest in cloud administration and AI tools is encouraged.

Responsibilities

• Participate in the experimental design process
• Collaborate closely with Project Managers and end users
• Manage a case workload and other project tasks
• Research cloud first task automation
• Participate in enterprise operations and security management
• Contribute to team meetings

Skills

Technical support

Windows & iOS

Team collaboration

Cloud administration

AI tools familiarity

Communication skills

Documentation

Problem solving

Self-motivation

Education

Course term in IT

Tools

JAMF

Microsoft 365

Patch management tools

Job description

About D2L

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention, engagement, satisfaction, and results for learners of all ages - in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns - and by doing so, we will help improve human potential globally.

Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.

Eligibility for co-op

Our co-op roles are open to applicants who are:

• Currently enrolled in a post-secondary program, and will not graduate prior to this co-op role (preference for students enrolled in an official co-op program)
• Able to work 40 hours per week
• Able to work in‑person from a D2L office (office location dependent on role)

Job Summary

We are looking for an aspiring IT professional focused on Infrastructure support and development. Your day‑to‑day activities will include end user support, planning and research on new support technologies (Laptops, Operating systems (Windows, iOS, Android, MacOS), security compliance) and Infrastructure (Microsoft suite of tools, JAMF, patching and software management), with other projects that directly impact the experience of D2L Employees. We aim to gain a deep understanding of the problems users face and use this to help us develop processes using the latest technology that are easy to use, flexible, and smart.

At D2L, Information Technology works closely with all business entities to inform the design on support and infrastructure initiatives. We get involved early in projects to conduct research about our users' goals, motivations, and challenges. As a member of the IT Team, we stay deeply engaged and execute on our commitments to ensure results meet our end users' expectations.

What will I get out of working at D2L?

The D2L Information Technology team interacts with our employees daily through a variety of tools, systems and walkups. Upon completion of your time with us , you will have experience in operational organization and support, Configuration Management, Incident Response, and exposure to Information Security.

The IT Team is focused on providing the resources, knowledge, and data that our company needs to continue business operations. Our team has expertise in high availability networking, cloud infrastructure, end user support and we work with all level s of the employee base.

Our tight‑knit team of professionals prioritizes the support and growth of all our team members. We learn from each other to develop the skills to do great work. Joining our team means joining a group that is there for you when you need help and will give you the resources you need to succeed. We believe that co‑op terms are not just for work, they are also for growth and learning.

What will I work on in this role?

• Participate in the experimental design process
• Collaborate closely with Project Managers and end users
• Manage a case workload and other project tasks
• Research cloud first task automation
• Participate in enterprise operations and security management
• Contribute to team meetings

What is D2L looking for from me?

• Completion of one term in an information technology related course
• Experience with Technical Support (Windows and iOS)
• Understanding of both Android and iOS mobile Device and Mobile Device Management solutions
• Experience working in a team
• Understanding of cloud administration
• Strong interpersonal, written, and oral communication skills
• Strong critical thinking and problem solving
• Highly motivated and able to work without supervision
• Strong organizational, and documentation skills
• Advanced computer literacy
• Familiarity and interest in AI tools (e.g. ChatGBT, Copilot, etc.)

This position is to fill an existing vacancy

The expected weekly salary range for a student hire in this role is listed below. The base salary offered is determined by each candidate's relevant