IT Support Specialist - Contract

Compugen Inc; Guelph; On-site; CAD 55,000 - 70,000; Full time

Job summary

Compugen Inc. is seeking an experienced IT Support Specialist to provide technical support across a corporate head office, a distribution centre, and multiple Ren's Pets retail locations.

The role covers troubleshooting hardware, software, network issues, and user provisioning for Microsoft 365, Azure, and Active Directory, with on-site and remote support, and a rotating on-call schedule. The ideal candidate has at least 3 years in IT support, strong diagnostic skills, and the ability to assist

Qualifications

• Minimum 3 years in an IT Support/Help Desk role with hands-on support.
• Hands-on experience with M365, Azure, and Active Directory administration.
• Strong knowledge of Windows OS, hardware, software, and basic networking.
• Experience managing user accounts, security groups, and access permissions.
• Experience installing and troubleshooting printers (Brother/Zebra).
• Experience supporting users across multiple locations, including remote retail.
• English fluency; French bilingualism is an asset. Dynamics NAV is a plus.

Responsibilities

• Provide onsite IT support at head office and distribution centre.
• Deliver remote support to users at multiple Ren's Pets retail locations.
• Troubleshoot hardware, software, network issues, and end-user problems.
• Administer Microsoft 365, Azure, and Active Directory environments.
• Manage user provisioning, permissions, and deactivations.
• Install and troubleshoot printers (Brother/Zebra).
• Support day-to-day IT operations, monitoring and maintenance.
• Assist with workstation setup and onboarding/offboarding.
• Escalate complex issues to internal teams or vendors.
• Support business applications including Microsoft Dynamics NAV when applicable.
• Participate in on-call rotations (evenings/weekends).
• Document issues and resolutions for knowledge base.

Skills

Microsoft 365

Microsoft Azure

Active Directory

Windows OS

Networking basics

Printers (Brother, Zebra)

Multi-location support

On-call support

Tools

Microsoft Dynamics NAV

Job description

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:

We are seeking an experienced IT Support Specialist to provide technical support across a corporate head office, distribution centre, and multiple retail locations. The successful candidate will be responsible for troubleshooting hardware, software, and infrastructure issues, administering user accounts, and ensuring the smooth operation of day-to-day IT systems.

This role requires a minimum of 3 years of hands-on IT support experience, strong troubleshooting skills, and the ability to support both onsite and remote users in a fast-paced, multi-location environment.

Key Responsibilities:

• Provide onsite IT support to employees at the corporate head office and adjacent distribution centre.
• Deliver remote technical support to users across multiple Ren's Pets retail locations.
• Troubleshoot and resolve hardware, software, network connectivity, and end-user technical issues.
• Administer and support Microsoft 365, Microsoft Azure, and Active Directory environments.
• Manage user account provisioning, modifications, access permissions, and deactivation.
• Install, configure, maintain, and troubleshoot Brother and Zebra printers.
• Support day-to-day IT infrastructure operations, including system monitoring, maintenance, and troubleshooting.
• Assist with workstation setup, software installations, hardware replacements, and employee onboarding/offboarding.
• Troubleshoot and elevate complex technical issues to appropriate internal teams or external vendors.
• Provide technical assistance for business applications, including Microsoft Dynamics NAV where applicable.
• Participate in a rotating on-call schedule, providing evening and weekend technical support every other week.
• Maintain accurate documentation of technical issues, resolutions, and IT support activities.

Skills & Qualifications:

• Minimum 3 years of experience in an IT Support Specialist, Help Desk, Desktop Support, or similar technical support role.
• Hands-on experience administering and troubleshooting Microsoft 365, Microsoft Azure, and Active Directory.
• Strong knowledge of Windows operating systems, desktop hardware, software applications, and basic networking.
• Experience managing user accounts, security groups, access permissions, and account lifecycle processes.
• Experience installing, configuring, and troubleshooting printers, preferably Brother and Zebra devices.
• Previous experience supporting users across multiple locations, including remote retail environments.
• Familiarity with IT infrastructure operations, troubleshooting, and maintenance.
• Experience with Microsoft Dynamics NAV is considered an asset.
• Strong analytical, problem-solving, and technical troubleshooting abilities.
• Excellent communication and customer service skills, with the ability to assist users of varying technical backgrounds.
• Ability to work independently, prioritize multiple support requests, and respond effectively to urgent technical issues.
• Flexibility to participate in evening and weekend on-call rotations.
• Fluency in English is required; bilingualism in English and French is considered an asset.

Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.

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