2026-041 - PFT IT Specialist - Level 1

Canadian Mental Health Association HPE; Belleville; On-site; CAD 65,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HOOPP pension plan

Flexible work arrangements

Paid time off

Job summary

The IT Specialist at CMHA Hastings Prince Edward provides a wide range of technical support to staff, troubleshooting hardware, software, and network issues, and configuring computer systems. The role handles user accounts and access management and assists with connectivity and related IT tasks to ensure smooth operations.

Reporting to the Director, IT and Innovation, the successful candidate will join a team committed to accessible mental health services.

Qualifications

• Bachelor’s degree in computer science or information technology.
• 3 years of experience configuring and supporting LAN, WAN and wireless networks, servers, and user desktop hardware and software.
• Equivalent combination of relevant education and experience may be considered.
• Experience with Microsoft 365 (including Exchange).
• Experience with Windows-based servers.
• Experience with Windows 10+ operating systems.
• Experience with Mobile technology.
• Industry certifications such as ITIL, CompTIA A+ and N+ are an asset.
• Strong analytical and troubleshooting skills by analyzing variables and applying appropriate solutions.
• Excellent organizational and prioritization skills, along with the ability to multitask and meet deadlines in a fast-paced environment.
• Excellent customer service and written and verbal communication skills with internal and external customers.
• Demonstrated problem-solving abilities and commitment to continuous learning.
• Proficiency in Microsoft 365 applications, including Office, Azure, and PowerApps is an asset.
• Ability to travel throughout the south-eastern Ontario region.
• Must possess a Driver’s License and have regular access to a reliable vehicle and provide proof of adequate vehicle insurance.
• CRC required prior to hire.

Responsibilities

• Provide a wide range of technical support services for staff across the organization.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install and configure computer systems and set up user accounts and access permissions.
• Assist with network connectivity problems and other IT tasks as needed.

Skills

LAN/WAN networking

Troubleshooting

Customer service

Communication skills

Problem solving

Education

Bachelor’s degree in computer science or information technology

Tools

Microsoft 365

Exchange

Windows Server

Windows 10+

Mobile technology

ITIL

CompTIA A+

CompTIA N+

Azure

PowerApps

Job description

• Technology & Innovation
• Full-Time
• Requisition #: 20260001025

Description

Internal / External Job Posting #2026-041

Position:

Required Shifts:

Days

Reports to:

Director, IT and Innovation

Hours of Work:

1.0 FTE

$65,042 to $75,506

Union/Non-Union:

Non-Union

Job Status:

Permanent Full-Time

Date Posted:

July 24 th , 2026

Vacancy Type:

Existing Position

About Us: The Canadian Mental Health Association Hastings Prince Edward (CMHA HPE) provides a wide range of services and programs to support individuals aged 16 and older in achieving their mental health and addiction recovery goals. Committed to promoting mental wellness and resilience, CMHA HPE offers crisis intervention, addiction services, and mental health support, ensuring everyone in the community has access to the resources they need to feel well. By fostering inclusive and supportive environments, CMHA HPE empowers individuals to lead fulfilling and healthy lives. For more information, visit CMHA HPE .

Position Summary:

The IT Specialist is responsible for providing a wide range of technical support services for staff across the organization. This position involves a variety of tasks aimed at ensuring the smooth operation of our IT systems and the satisfaction of our staff. The successful candidate will be the first point of contact for all IT-related issues, providing timely and effective solutions to hardware, software, and network problems.

Key responsibilities include diagnosing and troubleshooting technical issues, installing and configuring computer systems, and assisting with network connectivity problems. The IT Specialist will also be responsible for setting up and managing user accounts, ensuring that all users have the required access and permissions to perform their roles effectively. Other duties will be assigned as necessary.

Qualifications & Experience:

• Bachelor’s degree in computer sciences or information technology.
• 3 years of experience configuring and supporting LAN, WAN and wireless networks, servers, and user desktop hardware and software.
• Equivalent combination of relevant education and experience may be considered.
• Experience with Microsoft 365 (including Exchange).
• Experience with Windows-based servers.
• Experience with Windows 10+ operating systems.
• Experience with Mobile technology.
• Industry certifications such as ITIL, CompTIA A+ and N+ are an asset.
• Strong analytical and troubleshooting skills by analyzing variables and applying appropriate solutions.
• Excellent organizational and prioritization skills, along with the ability to multitask and meet deadlines in a fast-paced environment.
• Excellent customer service and written and verbal communication skills with internal and external customers.
• Demonstrated problem-solving abilities.
• Demonstrated practice of continuous learning.
• Demonstrated proficiency in the use of Microsoft 365 applications, including Office, Azure, and PowerApps is an asset.
• Ability to travel throughout the south-eastern Ontario region.
• Must possess a Driver’s License and have regular access to a reliable vehicle and provide proof of adequate vehicle insurance.
• Required to provide a satisfactory criminal reference check (CRC) prior to hire.

At the CMHA HPE, we prioritize the well-being and professional growth of our employees. We offer a comprehensive benefits package that includes health, dental, and vision insurance, a generous paid time off policy, and an employer-matched pension plan through HOOPP. Our team members enjoy flexible work arrangements to support a healthy work-life balance, ongoing professional development opportunities, and access to wellness programs and resources. Additionally, we provide a supportive and inclusive work environment that values diversity and fosters a culture of collaboration and respect. Join us and be part of a community dedicated to making a meaningful impact on mental health and well-being.

Accessibility Statement: The Canadian Mental Health Association HPE is committed to creating an inclusive and accessible workplace for all employees. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we strive to ensure that our recruitment and hiring processes are barrier-free and provide accommodations for candidates with disabilities. If you require an accommodation at any stage of the recruitment process, please inform us and we will work with you to meet your needs. We are dedicated to fostering an environment that respects and values the diversity of our team and the communities we serve.

Equity,Diversity,&InclusionStatement:

At CMHA HPE, we are committed to fostering an inclusive andequitableworkplace where diversity is valued and celebrated.Wewelcomeapplicantsfromindividualsofhistoricallyunderrepresented,disadvantaged,marginalized,and equity-deserving groups, including but not limited to Indigenous peoples, racialized communities, persons with disabilities,visibleminorities,membersoftheLGBTQ2S+ community,thosewhoidentifyaswomen,andotherswhobring unique perspectives and experiences.

Artificial Intelligence (AI) Disclaimer:

As part of our recruitment process, CMHA HPE uses artificial intelligence (AI) technology to assist in screening applicants, assessing whether candidates meet the minimum qualifications for a position, and identifying applicants who may be considered for the interview stage. AI is used as a support tool only. All hiring decisions, including regarding candidate selection and progression through the recruitment process, are reviewed and made by a member of our People & Culture team, the hiring manager, or another designated representative of CMHA HPE. This disclosure is provided in accordance with the requirements of Ontario Employment Standards Act, 2000.