Part-Time IT Service Desk Analyst

Buchanan Technologies; Charlottetown; Hybrid; CAD 21,000 - 30,000; Part time

Job summary

Buchanan Technologies is seeking a Part Time Service Desk Analyst to deliver friendly and professional IT support across North America. You will troubleshoot Windows environments, Microsoft 365, and common business apps while maintaining detailed ticket records.

The role emphasizes customer service excellence, clear communication, and a team-oriented culture with opportunities for growth. On-site in Charlottetown with flexible scheduling and ongoing training.

Qualifications

• Minimum High School Diploma or equivalent.
• Excellent verbal and written communication with customers.
• Ability to type and document information accurately while speaking with customers.

Responsibilities

• Provide friendly, professional support to end users via phone, chat, email, and self-service channels.
• Troubleshoot hardware, software, password, access, email, printing, and connectivity issues.
• Escalate complex issues to specialized teams when needed.
• Document incidents, service requests, and resolutions in the ITSM system.
• Collaborate with teammates across locations to meet service levels.

Skills

Customer service

Communication

Problem solving

Team collaboration

Adaptability

Customer empathy

Documentation

Education

High School Diploma or equivalent

Tools

BMC Helix

ServiceNow

Jira

Microsoft 365

Job description

Buchanan Technologies is seeking a Part Time Service Desk Analyst to deliver friendly and professional IT support across North America. You will troubleshoot Windows environments, Microsoft 365, and common business apps while maintaining detailed ticket records.

The role emphasizes customer service excellence, clear communication, and a team-oriented culture with opportunities for growth. On-site in Charlottetown with flexible scheduling and ongoing training.