IT Support & Network Analyst – Help Desk

PAL; Saint-Jean-sur-Richelieu; On-site; CAD 52,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Employee Stock Purchase Plan

Tuition Assistance

Employee assistance programs

Growth opportunities

Job summary

PAL is seeking a Help Desk Analyst to join our team in St. John's, NL. You will deliver Tier 1 and 2 end-user support, covering on-site and remote assistance for staff and managed services clients.

The role requires solid knowledge of Windows and Office 365, basic server and network basics, and strong communication skills to translate technical concepts for non-technical users. Travel may be required and on-call shifts are possible.

Qualifications

• University degree or college diploma in Computer Science or related field.
• Experience with MS Office and Office 365.
• Experience with SolarWinds, remote desktop, ticketing systems and monitoring/logging tools.
• Experience with AWS, Azure and Office 365.
• Experience with Windows and Linux environments and infrastructure tools (HPE, Aruba, Cisco, Dell, Nutanix).
• Excellent interpersonal and communication skills.
• Ability to explain technical concepts to non-technical users.
• Able to work in a fast-paced environment and on-call when required.
• Open to travel as needed.

Responsibilities

• Provide Tier 1 and 2 end-user support for staff, onsite and remote.
• Provide server support and maintenance including patching.
• Provide network support across LAN/WAN and client sites.
• Build, configure and troubleshoot software/hardware enhancements.
• Install/deploy/upgrade applications with new releases.
• Collaborate with teams to keep equipment and research systems in working order.
• Troubleshoot and resolve server/PC/network issues; perform installations and upgrades.
• Answer calls, diagnose problems, and translate tech solutions for users.
• Set up PC workstations and image deployment as needed.
• Other duties as assigned.

Skills

End-user support

Tier 1-2 support

Windows & Linux

Networking basics

Education

University degree or college diploma in Computer Science or related field

Tools

SolarWinds

Remote Desktop

Ticketing Systems

Monitoring & Logging

AWS

Azure

Office 365

Cisco

Job description

PAL is seeking a Help Desk Analyst to join our team in St. John's, NL. You will deliver Tier 1 and 2 end-user support, covering on-site and remote assistance for staff and managed services clients.

The role requires solid knowledge of Windows and Office 365, basic server and network basics, and strong communication skills to translate technical concepts for non-technical users. Travel may be required and on-call shifts are possible.