IT Help Desk & Systems Support Specialist

PAL Group of Companies

San Juan de Terranova

On-site

CAD 42,000 - 62,000

Full time

2 days ago

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Benefits offered by this job

Travel privileges

Health benefits

Pension plan

Stock purchase plan

Tuition assistance

Employee assistance programs

Growth opportunities

Job summary

PAL Group of Companies is seeking a Help Desk Analyst to join our team in St. John's, NL.

The role provides Tier 1 and 2 end-user support for internal staff, including on-site and remote desktop assistance, server and network maintenance, and collaboration with cross-functional IT teams. The ideal candidate will have a university degree or college diploma in Computer Science or related field, strong knowledge of Windows/Linux, and experience with SolarWinds, ticketing systems, and cloud

Qualifications

University degree or college diploma in Computer Science or related field.
Experience with support and administration of traditional office applications, such as MS Office, Office 365.
Experience with traditional IT support tools and systems like SolarWinds, remote desktop, ticketing systems and monitoring and logging tools.
Experience with public cloud technologies such as AWS, Azure and Office 365.
Experience with Windows and Linux environments and infrastructure components like networking gear.
Excellent interpersonal and communication skills.
Strong written and verbal communication; ability to explain technical concepts to non-technical users.
Ability to prioritize and work in a fast-paced environment.
Familiarity with other IT infrastructure technologies such as storage, databases, telephony and cloud computing.
Networking design experience is an asset and experience with LAN/WAN, routers, switches, VPNs, security devices.
VOIP telephony systems experience is an asset.
Cisco and Microsoft certifications an asset.
Open to travel and on-call rotation.

Responsibilities

Provide Tier 1 and 2 end-user system support for internal staff, including on-site and remote desktop support.
Provide server support and maintenance, including basic setup, storage, monitoring, patching and general support.
Provide network support across LAN/WAN and client sites with updates, reporting and general maintenance.
Build, configure and troubleshoot software and hardware enhancements and infrastructure upgrades.
Perform installations, deployments and upgrades of applications with new releases.
Collaborate with cross-functional teams to ensure equipment and networked systems are operational.
Offer high-level support and handle duties of other IT staff as needed.
Answer calls, analyze problems and communicate solutions clearly; conduct end-user training when necessary.
Diagnose desktop workstation problems and set up PC workstations with images.
All other duties as assigned.