IT & Facilities Coordinator — Onsite Growth Role

McGill St Laurent; Montreal; Presencial; CAD 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

RRSP program

Paid vacation

Transit incentive

Give & Match program

Office gym & showers

Descripción de la vacante

McGill St Laurent is seeking an IT/Facilities generalist to join our Montreal team. You will handle day‑to‑day IT support, onboarding of new hires and manage office facilities, equipment and purchases.

You will learn our systems quickly, gain ownership of both IT and workplace operations, and grow into broader roles over time. French and English fluency is required, as is a hands‑on, collaborative approach.

Formación

• DEC in IT, or equivalent combination of education and experience.
• 1–3 years in helpdesk, IT support or office operations (internships and co‑op count).
• Working knowledge of Microsoft 365 administration (users, licences, MFA) and Windows.
• Hands‑on hardware troubleshooting skills.
• Bilingual: strong French and English, written and spoken.
• Experience with ticketing tools or ITIL practices (assets).
• CompTIA A+ or Microsoft certifications (MS-900, MD-102) (assets).
• Experience in office, facilities or vendor coordination (assets).
• Service‑minded and patient with non‑technical users.
• Organized and reliable, comfortable juggling interruptions.
• Takes initiative and follows through without being chased.

Responsabilidades

• Provide IT support for day‑to‑day requests and onboarding.
• Coordinate with outsourced helpdesk and close open tickets.
• Handle password resets, MFA enrolment and Microsoft 365 access.
• Deskside support for laptops, printers, mobile devices and AV equipment.
• Run onboarding and offboarding: set up equipment and accounts.
• Write simple guides for staff and update docs.
• Support Senior IT Lead on projects and rollouts.
• Be main contact for repairs, building management and office requests.
• Order furniture and office supplies; manage space changes.

Conocimientos

IT support

Helpdesk

Bilingual FR/EN

Documentation

Organizational skills

Initiative

Educación

DEC in IT

Herramientas

Microsoft 365 admin

Ticketing tools

ITIL practices

Descripción del empleo

McGill St Laurent is seeking an IT/Facilities generalist to join our Montreal team. You will handle day‑to‑day IT support, onboarding of new hires and manage office facilities, equipment and purchases.

You will learn our systems quickly, gain ownership of both IT and workplace operations, and grow into broader roles over time. French and English fluency is required, as is a hands‑on, collaborative approach.