Facilities Senior Associate (Bilingual FR/EN)

PwC; Montreal; On-site; CAD 52,600 - 87,700; Full time

Job summary

PwC South Africa is seeking a Facilities Senior Associate in Montreal to ensure smooth daily operations and provide exceptional service in facilities management. The role involves managing repairs, overseeing maintenance initiatives, and acting as the primary point of contact for all facility-related requests.

The ideal candidate will have facilities management experience and be fluent in both English and French. Strong organizational skills and a focus on customer service are essential.

The salary range for this position is between $52,600 and $87,700 based on experience.

Qualifications

• Experience in a facilities-related role with knowledge of building services.
• Fluency in English and proficiency in French.
• Exceptional organizational and time-management abilities.

Responsibilities

• Act as the primary contact for facility requests at the Montreal office.
• Conduct daily site inspections to ensure standards.
• Oversee the Preventative Maintenance program for equipment.

Skills

Facilities management experience

Microsoft Office Suite proficiency

Organizational skills

Customer service focus

Communication skills

Team collaboration

Job description

Facilities Senior Associate – Job Description & Summary

Overview

The Facilities Senior Associate, reporting to the National Facilities Manager, ensures smooth daily operations, maintenance, and workplace experience within a dynamic environment. This role requires a proactive, detail‑oriented professional who excels under pressure, provides exceptional service, and serves as the single point of contact for all facility‑related requests.

Responsibilities

• Act as the primary contact for all facility requests and work orders at the Montreal office.
• Plan, oversee, and participate in small repair and maintenance projects, and assist with larger projects as needed.
• Respond promptly to communications across platforms such as Eptura, Premier Office, and Service NOW ticketing systems.
• Manage the security pass card system for the local office and other offices across Canada.
• Conduct daily site inspections to ensure all spaces meet "ready-to-use" standards.
• Oversee the Preventative Maintenance program for PwC‑owned equipment.
• Build and maintain strong relationships with property management, vendors, and internal teams to ensure seamless service delivery.
• Evaluate vendor performance against established service levels and address any discrepancies promptly.
• Provide backup support for meeting room and event logistics, including set‑up and breakdown, and serve as a backup for team members.
• Contribute to health and safety committees; support various projects and administrative tasks; demonstrate flexibility with working hours as needed.

Qualifications

• Experience in a facilities‑related role with knowledge of building services, HVAC, mechanical, and electrical systems, and building codes.
• Proficient in Microsoft Office Suite (Teams, Excel, Word, PowerPoint, Outlook).
• Exceptional organizational and time‑management abilities; able to prioritize and manage multiple responsibilities in a fast‑paced, deadline‑oriented environment.
• Keen attention to detail and ability to complete tasks with limited supervision.
• Strong customer/client service focus, with a commitment to delivering high‑quality service, professionalism, discretion, integrity, and tact.
• Excellent verbal and written communication skills, including effective listening and professional correspondence at all organizational levels.
• Demonstrated enthusiasm for digital upskilling and technology trends, with readiness to embrace new tools and adapt work methods.
• Ability to work collaboratively within a team environment and demonstrate robust interpersonal skills.
• Exhibits discretion when handling confidential information and escalates issues promptly as required.
• Proactively anticipates and responds to client needs, sets realistic expectations, and provides services according to predetermined requirements and quality standards.
• Position requires on‑site presence.
• Fluency in English and proficiency in French (to support or collaborate with English‑speaking clients, colleagues and stakeholders).

Salary Range

$52,600 - $87,700 (based on hiring location in major city centres and relative experience).

Additional Information

Additional details will be discussed during the interview process.