IT Customer Support II

Alberta Health Services; Calgary; On-site; CAD 71,000 - 86,000; Full time

Job summary

Alberta Health Services is seeking an IT Customer Support II to provide advanced deskside technical support for devices, printers, and applications across the organization. The role is predominantly onsite with remote support when applicable, handling complex issues and escalation where needed.

Requirements include an IT support certificate or Computer Science background, plus 3–5 years' experience in desktop support, strong Windows and Microsoft Office knowledge, and excellent customer service

Qualifications

• Completion of certificate in Computer Support or equivalent.
• Three to five years' experience in desktop equipment, applications and peripherals.
• Strong knowledge of PC software and Windows operating systems; customer service focus.

Responsibilities

• Provide advanced technical support for computing devices, printers, peripherals, and deskside applications.
• Resolve issues onsite with occasional remote support; escalate complex problems as needed.
• Participate in implementation and ongoing IT service improvements as directed.

Skills

Customer service

Communication

Conflict resolution

Time management

Multitasking

Problem solving

Team collaboration

Education

Computer Support certificate

Computer Science program

Tools

Microsoft Office

Microsoft Windows OS

Job description

Your Opportunity:

The Customer Support II (CSII) Deskside Analyst position provides technical support for computing devices, printer devices, peripherals, deskside applications, mobility devices and other technology and applications to a variety of users across Alberta Health Services. The CSII is predominately an onsite hands-on technical support role. The CSII may resolve issues and requests remotely where applicable. The Customer Support II can often represent an escalation point from Customer Support I and is responsible for more advanced support of technical issues. This position also investigates more complex technical problems for which existing precedent is not currently available. Where the problem cannot be resolved by this position, the incumbent will elevate the issue to more senior staff or a specialized technical team for resolution. The position may participate in activities related to implementing the solution, as assigned by senior staff.

As an IT Customer Support II, you will provide advanced technical support to a variety of users across AHS for information technology issues in accordance with AHS standards and practices.

Transition Company: Health Shared Services Classification: IT Customer Support II Union: AUPE GSS Unit and Program: all units/building which AHS support Primary Location: Peter Lougheed Centre Location Details: As Per Location Multi-Site: Multisite FTE: 1.00 Posting End Date: 25-AUG-2026 Employee Class: Regular Full Time Date Available: 21-SEP-2026 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days, On Call Days Off: Saturday/Sunday Minimum Salary: $34.01 Maximum Salary: $41.53 Vehicle Requirement: Driver's License, Vehicle Required

Required Qualifications

• Completion of certificate in Computer Support or equivalent.

Additional Required Qualifications

• Successful completion of Computer Science program from a recognized institution, or related job experience is required. Three to five consecutive years’ experience in the implementation, operation, repair and maintenance of desktop equipment, applications and peripherals, preferably in the health care field. A sound knowledge of PC Software, including Microsoft Suite of products, Windows XP/7/10/11, A+ Certification. Effective time management and multi-tasking abilities. A strong customer service focus and effective communication skills are essential, as well as superior problem-solving and Conflict Resolution skills. Ability to Establish priorities, schedule work and assign resources effectively. Analyze concerns or problems arising that fall outside of standard procedures. Work independently under limited supervision. Promote quality improvement strategies and methodologies to staff. Promote a cooperative work environment and spirit. Function effectively in English, both verbally and in writing. Remain current in IT field. Maintain and respect confidentiality

Preferred Qualifications

• As Required.