Administrative Support III

Alberta Health Services; Calgary; On-site; CAD 35,000 - 43,000; Full time

Job summary

Alberta Health Services is seeking an Administrative Support III at South Calgary Health Centre to support Registration and Health Information Management. The role interviews patients, verifies identity, collects demographic and financial information, and enters data into Connect Care to ensure accurate record linkage for safe patient care.

The position requires Grade 12, training in Medical Office Assistant or Unit Clerk, and experience in a Registration Department.

Qualifications

• Completion of Grade 12 or equivalent.
• Medical Office Assistant, Unit Clerk, and/or post-secondary education applicable to the position.
• One year experience within the last two years in a Registration Department.
• Proficiency in Medical Terminology, typing speed of 40 wpm, phone etiquette, and written and verbal English communication (TESTS ADMINISTERED).
• Preferred: Connect Care, Netcare, EMPI and MS Office; scheduling experience.

Responsibilities

• Interview patients and/or family to positively identify patients and gather demographic and financial information.
• Verify, validate, and accurately enter patient data into Connect Care.
• Apply Positive Patient Identification to ensure precise record linkage and safe patient care.
• Handle patient charges, POS cash transactions, and uninsured/out-of-country services.
• Answer telephone/switchboard and assist with wayfinding; train and mentor new staff.

Skills

Customer service

Medical terminology

Typing 40 wpm

English communication

Education

Grade 12

Medical Office Assistant training

Tools

Connect Care

MS Office

Netcare

EMPI

Person Directory

Job description

Reporting to the Supervisor of Health Information Records Management (HIRM), Registration, Switchboard and Patient Information (RSPI), this Administrative Support III position is responsible for ensuring immediate access to patient information in order to facilitate healthcare treatment decisions. This position is responsible for interviewing patients and/or their family members in person or by telephone to positively identify patients and obtain their demographic and financial information. This position supports Health Information Records Management and Registration. Following the Provincial Registration Standards and Practices (PRSP), this front-facing position is instrumental in verifying, validating, and accurately entering patient information into Connect Care. The role places a strong emphasis on consistently applying Positive Patient Identification during the registration process to ensure precise record linkage, support the safe delivery of patient care, and mitigate identity theft. Effective communication skills are crucial to provide exceptional customer service to patients, staff, and the general public. Other responsibilities include but are not limited to: Interact with internal and external stakeholders. Collect hospital fees for uninsured, out-of-country services, patient chargeables. Point of sale (POS) collection and cash handling. Answer telephone/switchboard and assist with wayfinding. Train and mentor new employees and students as required. Manage multiple tasks with frequent interruptions in a fast paced/high stress environment. Other duties as assigned in Registration Department.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Registration and Health Info Mgmt
• Primary Location: South Calgary Health Centre
• Multi-Site: Multisite
• FTE: 0.00
• Posting End Date: 26-AUG-2026
• Employee Class: Casual/Relief
• Date Available: 07-SEP-2026
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Days Off: Other
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Registration and Health Info Mgmt
• Primary Location: South Calgary Health Centre
• Location Details: As Per Location
• Multi-Site: Multisite
• FTE: 0.00
• Posting End Date: 26-AUG-2026
• Employee Class: Casual/Relief
• Date Available: 07-SEP-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days, Evenings, Weekends
• Days Off: Other
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Medical Office Assistant, Unit Clerk, and/or post‑secondary education applicable to the position. One year experience within the last two years in a Registration Department. Sit/stand for prolonged periods with frequent movement including walking, twisting, turning, and bending. Reaching, lifting, and/or carrying (above, at or below shoulder height) up to a minimum of 50 pounds. Required to withstand highly stressful and emotionally challenging situations (trauma patient registrations). Proficiency in Medical Terminology, typing speed of 40 wpm, phone etiquette, and written and verbal English communication (TESTS ADMINISTERED).

Preferred Qualifications:

Proficiency in Connect Care, Netcare, Person Directory, EMPI and MS Office (Windows, Word, Excel, Outlook, MS Teams). Experience in patient/client scheduling. One year experience within the last two years in a health care medical office setting. Customer service experience. Knowledge of the Release of Information Process. Preference may be considered for students who have successfully completed their practicum within HIRM or RSPI at an AHS facility.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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